**Customer Service Specialist - Healthcare at blithequark**

Are you a driven and detail-oriented individual with a passion for delivering exceptional customer service in the healthcare industry? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Customer Service Specialist - Healthcare, where you will play a vital role in ensuring the highest level of satisfaction for our clients and patients. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to revolutionizing the way healthcare services are delivered. Our team of passionate professionals is committed to making a positive impact on the lives of our clients and patients, and we're looking for like-minded individuals to join our mission. **Job Summary** As a Customer Service Specialist - Healthcare at blithequark, you will be responsible for ensuring that client-assigned healthcare accounts are billed and paid accurately and timely. You will work closely with our clients and patients to resolve inquiries, provide information, and offer solutions that meet their needs. Your exceptional communication skills, attention to detail, and proactive approach will make you an invaluable asset to our team. **Responsibilities** * Medical Collections: Ensure accurate and timely billing and payment of client-assigned healthcare accounts. * Responding to telephone inquiries (inbound/outbound): Utilize standard procedures and scripts to provide exceptional customer service. * Gathering information, performing research, and resolving customer inquiries: Provide timely and accurate information to clients and patients. * Communicate appropriate options for resolution: Offer solutions that meet the needs of our clients and patients. * Inform customers/patients about services available: Assess their needs and provide information on available services. * Schedule work to ensure accurate phone coverage: Prioritize calls and escalate as required. * Assist in planning and implementing department goals: Make recommendations to management to improve efficiency and effectiveness. * Other duties as assigned: Establish and maintain effective working relationships with various stakeholders, including interdepartmental leadership, education and development, patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support, and contact management. **Requirements** * Education and Experience: + High school diploma or college degree from an accredited college or university. + Spanish fluency preferable. + Two to five years industry experience in medical revenue cycle management is required. + Medical experience, either practical or classroom knowledge needed. + Proven understanding of the medical revenue cycle. * Skills and Competencies: + Demonstrated excellent verbal, written, and interpersonal communication skills. + Demonstrated knowledge of HIPAA rules and regulations. + Attention to detail. + Good attendance record. + Proven ability to work collaboratively in a team environment. + Demonstrated ability to perform work in alignment with company mission and values. + Proven PC proficiency in MS Office Suite Applications. * Work Environment and Physical Requirements: + Work environment is either remote or an office location. + The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse, and telephone. + Occasional lifting may be required up to 25 lbs. + Must be able to sit for extended periods of time with frequent bending and stooping. + Must have current, valid driver license or reliable transportation to commute to/from work. **Benefits** * PTO - Accrued Day 1 * Annual Personal Holiday * Paid Holidays * 401k With Match * Lucrative Employee Referral Bonus Program * Paid 20K Employee Life Insurance * Paid Employee Long-Term Disability * Employee Discounts * Medical, Dental, Vision, Accident, Critical Illness, Hospital indemnity, Voluntary Life, Short-Term Disability **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service and making a positive impact on the lives of our clients and patients. We're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. **How to Apply** If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service in the healthcare industry, we invite you to apply for the Customer Service Specialist - Healthcare position at blithequark. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and supportive work environment. Apply for this job