Customer Service Specialist - Commercial Lines
Stanton Insurance Agency, Inc. has been a trusted partner in helping businesses safeguard their future for over a century. They are seeking a Commercial Lines Customer Service Specialist who will manage client accounts, process endorsements, handle renewals, and ensure exceptional service built on trust. Responsibilities Manage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and care Serve as the go-to contact for commercial clients, answering questions about coverages, billing, and claims Collaborate with producers and account managers on quotes, applications, and risk assessments Work directly with carriers to ensure policies are issued, modified, or renewed correctly Conduct policy reviews and audits to spot coverage gaps and recommend improvements Skills Minimum 1-3 years of experience in commercial insurance or account management High school diploma required Hold or are willing to obtain a Property & Casualty (P&C) license Strong knowledge of general liability, property, auto, workers' comp, and umbrella policies Excel at communication, multitasking, and building client relationships Tech-savvy and comfortable using systems like Applied Epic, AMS360, or Vertafore Take pride in accuracy, problem-solving, and staying calm under pressure Associate or bachelor's degree in business, finance, or a related field Benefits Comprehensive health insurance Dental insurance Retirement plans Paid time off Ongoing training and support for professional certifications (CISR, CIC, ACSR) A collaborative, supportive and growth-minded culture Hybrid or remote flexibility Company Overview "INSURANCE YOU CAN COUNT ON" Independent Agent Representing 12 Insurance Carriers Auto,Home, Business Commercial,Mortgage & Term Life, or Group Health,Workers Comp,BOP In-House Claims Service with Fully Licensed & Professional Staff to Serve You Better It was founded in 1907, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 2-10 employees. Its website is