Customer Service - Scheduling Coordinator

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Service Representative - Scheduling Coordinator.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

This is a Work from Home position, Monday thru Friday, 9:00 AM – 6:00 PM.

This position is responsible for supporting customers by coordinating the scheduling of service work orders, including fire inspections, CO inspections, and annual recurring inspections. You will answer inbound phone calls and emails to schedule service, contact customers regarding trouble notifications and attempt to resolve and/or schedule service when needed.

Responsibilities

• Coordinate with customers and schedule service work orders to include fire inspections, CO inspections and other annual recurring inspections, while maintaining efficient routing and reducing backlog.
• Review and research accounts based on notification of trouble conditions from ADC, Alarmnet, Uplink, and other related items, contact customers and provide technical support to resolve and/or schedule as needed, including any warranty and device replacements.
• Support field service technicians as needed.
• Discuss referral program with customers. Get information or direct customer to Vector’s website.
• Discuss new products and offerings.
  
  
  

Key Requirements

• High School diploma or equivalent with one to two years of relevant customer service or scheduling experience.
• Creative thinking - Able to receive information from various sources and tie together as if putting together a puzzle.
• Ability to work in a fast-paced environment and provide outstanding customer service.
• The ability to communicate effectively, both verbally and in writing.
• Ability to complete tasks accurately and within strict time constraints.
• Ability to collaborate within a team-oriented environment.
• Excellent attention to detail, computer, and organizational skills.
• Experience with Microsoft D365 is a plus.
  
  
  

We Offer

Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

• Remote work flexibility
• Medical, dental, and vision coverage
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• FSA/HSA Plans
• Voluntary benefit products
• 401k retirement savings plan after just 60 days
• Paid time off for vacation, sick and floating holidays
• Tuition reimbursement
  
  
  

Why join us?

We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.

Our Values

• Win as a team
• Do the right thing
• Make a difference every day
• Get it done
• Think big
  
  
  

If you share these ideals, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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