Customer Service Representive - CCC Eastern/ CentralTime Zones
About the position
Responsibilities
• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers.
• Delivers CARES model to customers and service partners.
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues.
• Recommends appropriate solutions.
• Refers complex or reoccurring issues.
• Maintains high levels of customer satisfaction consistent with PNC's core values.
• Demonstrates commitment to quality through customer and service partner interactions.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.
Requirements
• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Ability to leverage information in creating customized customer solutions.
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Nice-to-haves
• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support
Apply Now
Apply Now
Responsibilities
• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers.
• Delivers CARES model to customers and service partners.
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues.
• Recommends appropriate solutions.
• Refers complex or reoccurring issues.
• Maintains high levels of customer satisfaction consistent with PNC's core values.
• Demonstrates commitment to quality through customer and service partner interactions.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.
Requirements
• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Ability to leverage information in creating customized customer solutions.
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Nice-to-haves
• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support
Apply Now
Apply Now