Customer Service Representatives Remote TEXAS ONLY
Job DescriptionIn this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM (no weekends)To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:Competitive rate of $14/hourMedical, dental and vision benefitsPaid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)Additional pay incentives as well as monthly rewards & recognition programsAdvancement opportunities 80% of our frontline leaders have been promoted from withinEmployee DiscountsEAP & Health and Wellness programs including a personal trainer dedicated to SutherlandQualifications:
QualificationsExcellent verbal and written communication skills and are a strong multitaskerStrong attention to detailDrive to solve problems and meet goalsFamiliarity with Microsoft Office toolsExperience in customer serviceHigh school diploma or equivalentWe will provide equipment, but to work from home, you must have:Excellent Internet connectivity:Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.Productive, quiet and distraction-free, secure place to work.A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.Additional Information**This role is work from home, open to Texas residents only. **EEOC and Veteran DocumentationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that allAdministrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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QualificationsExcellent verbal and written communication skills and are a strong multitaskerStrong attention to detailDrive to solve problems and meet goalsFamiliarity with Microsoft Office toolsExperience in customer serviceHigh school diploma or equivalentWe will provide equipment, but to work from home, you must have:Excellent Internet connectivity:Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.Productive, quiet and distraction-free, secure place to work.A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.Additional Information**This role is work from home, open to Texas residents only. **EEOC and Veteran DocumentationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that allAdministrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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