Customer Service Representative?/Healthcare Remote
Customer Service Representative (Healthcare) Remote page is loaded Customer Service Representative (Healthcare) Remote Apply locations USA, NM, Work-at-Home time type Full time posted on Posted Yesterday job requisition R1458017
Job Title...
Customer Service Representative (Healthcare) Remote
Job Description
As a Customer Service Representative (Remote) you represent one our leading healthcare clients assisting members with their insurance related needs. Examples include:
Inquiries regarding benefits, eligibility, appeals, grievances and troubleshooting medical devices. All while providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally.
Title:
Customer Service Representative (Remote)
Location:
New Mexico, USA
REIMAGINE YOUR CAREER
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns
World's Best Workplaces
,
Happiest Employees
, and
Best Companies for Career Growth
awards every year? Then a Customer Service Representative (Remote) position at Concentrix is just the right place for you!
As a Customer Service Representative (Remote), youll join an organically diverse team from 40 countries where ALL members contribute and support each others success and well-being, united as One Concentrix. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!
Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative (Remote) working from home, you will:
Provide inbound customer support.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Assess all in-bound calls to accurately and efficiently address members needs by maintaining a strong customer focus.
Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
Be efficient in navigating multiple systems.
Deliver expert customer experiences with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
Passion for helping others and strong customer service orientation
Minimum 6 months customer service experience
Verifiable High School diploma or GED
Basic computer navigation skills and PC knowledge
Proficiency in fast-paced, multi-tasking environment
Eagerness to learn new technologies
WHATS IN IT FOR YOU
One of our Concentrix Culture Statements says, We are fanatical about our staff. Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking and leadership opportunities with organized groups in the following topics:
Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #My One Earth Promise , and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix
Apply Now
Job Title...
Customer Service Representative (Healthcare) Remote
Job Description
As a Customer Service Representative (Remote) you represent one our leading healthcare clients assisting members with their insurance related needs. Examples include:
Inquiries regarding benefits, eligibility, appeals, grievances and troubleshooting medical devices. All while providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally.
Title:
Customer Service Representative (Remote)
Location:
New Mexico, USA
REIMAGINE YOUR CAREER
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns
World's Best Workplaces
,
Happiest Employees
, and
Best Companies for Career Growth
awards every year? Then a Customer Service Representative (Remote) position at Concentrix is just the right place for you!
As a Customer Service Representative (Remote), youll join an organically diverse team from 40 countries where ALL members contribute and support each others success and well-being, united as One Concentrix. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!
Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative (Remote) working from home, you will:
Provide inbound customer support.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Assess all in-bound calls to accurately and efficiently address members needs by maintaining a strong customer focus.
Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
Be efficient in navigating multiple systems.
Deliver expert customer experiences with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
Passion for helping others and strong customer service orientation
Minimum 6 months customer service experience
Verifiable High School diploma or GED
Basic computer navigation skills and PC knowledge
Proficiency in fast-paced, multi-tasking environment
Eagerness to learn new technologies
WHATS IN IT FOR YOU
One of our Concentrix Culture Statements says, We are fanatical about our staff. Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking and leadership opportunities with organized groups in the following topics:
Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #My One Earth Promise , and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix
Apply Now