Customer Service Representative/Call Center (Remote)
Duties and Responsibilities
The chance to work 100% from the comfort of your home via a personal computer
You must reside in the USA...
Handle inbound customer inquiries and provide exceptional customer service.
Become the subject matter expert on software developed by the ABFM and be able to assist physicians.
Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude.
Proven work ethic and a team player.
Ability to multitask and work with multiple systems to manage and maintain customers.
Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns.
Efficiently and accurately document all conversations and escalate if warranted.
Perform above the standards in evaluation reviews by supervisory personnel.
Alert management to service concerns not resolved in a timely and acceptable manner.
Ability to communicate effectively by email.
Performs other duties as required or assigned for professional development.
Must take initiative and possess a strong sense of urgency.
Excellent communication skills.
Has experience and is confident with level 1 technology.
POSITION REQUIREMENTS:
High school diploma or equivalent
Previous work experience in the customer service/support field
Knowledge of Microsoft Office components (Word, Excel, Outlook)
Professional attitude and appearance
Professional office experience
Accustomed to call center metrics
Be coachable
Must be reliable
Maintain an open flexible schedule to meet the needs of the organization.
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Paid time off
Retirement plan
Tuition reimbursement
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The chance to work 100% from the comfort of your home via a personal computer
You must reside in the USA...
Handle inbound customer inquiries and provide exceptional customer service.
Become the subject matter expert on software developed by the ABFM and be able to assist physicians.
Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude.
Proven work ethic and a team player.
Ability to multitask and work with multiple systems to manage and maintain customers.
Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns.
Efficiently and accurately document all conversations and escalate if warranted.
Perform above the standards in evaluation reviews by supervisory personnel.
Alert management to service concerns not resolved in a timely and acceptable manner.
Ability to communicate effectively by email.
Performs other duties as required or assigned for professional development.
Must take initiative and possess a strong sense of urgency.
Excellent communication skills.
Has experience and is confident with level 1 technology.
POSITION REQUIREMENTS:
High school diploma or equivalent
Previous work experience in the customer service/support field
Knowledge of Microsoft Office components (Word, Excel, Outlook)
Professional attitude and appearance
Professional office experience
Accustomed to call center metrics
Be coachable
Must be reliable
Maintain an open flexible schedule to meet the needs of the organization.
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Paid time off
Retirement plan
Tuition reimbursement
Powered by JazzHR
ZpRfRaUESi
Apply Now