Customer Service Representative - Wilkes-Barre

Berkshire Hathaway GUARD Insurance Companies is a nationwide Property & Casualty insurer backed by Berkshire Hathaway, offering supportive leadership and opportunities for growth. They are seeking a Customer Service Representative to be the voice of the company, providing exceptional service and support to insureds, agents, and partners through effective communication and problem-solving skills. Responsibilities Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls Answer questions about our insurance products and services with clarity and professionalism Take ownership of each interaction, aiming for first‑contact resolution whenever possible Resolve inquiries or smoothly escalate complex issues to the right team Accurately document customer interactions and maintain detailed records Use our systems, tools, and knowledge resources to deliver timely, accurate information Consistently provide polite, courteous, and empathetic service—even in challenging situations Share customer feedback to help us continuously improve our service experience Skills Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach Ability to work in fast-paced environment Demonstrate empathy and understanding towards customer concerns Proficient use of a computer system and relevant software A commitment to delivering exceptional customer service Previous call center experience preferred Benefits Hybrid schedule: 2 days remote / 3 in‑office Predictable hours (no nights, weekends, or holidays) Competitive pay + generous PTO Medical, dental & vision starting day one 401(k), tuition reimbursement & longevity bonuses Company Overview Berkshire Hathaway GUARD Insurance Companies offers property, casualty and commercial insurance solutions. It was founded in 1983, and is headquartered in Wilkes Barre, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is