Customer Service Representative - WFH IN
Job title: Customer Service Representative - WFH IN in Indianapolis, IN at MTM
Company: MTM
Job description: At MTM it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then join us as we remove community barriers, together!What will your job look like?The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks which will increase in complexity as the Customer Service Representativeâs skills progress but will consist primarily of handling inbound calls from Members, Clients and Facilities.Location: Work from Home - IndianaPay Rate: $16.00What youâll do:
Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
Provide top-quality customer service experience to a diverse customer population
Schedule trips in the most cost-effective manner
Meet job-specific key performance indicators and goals
Respond to all inquiries in a timely and professional manner
Recognize, handle, and refer to situations of an emergent nature
Respond to and document customer complaints
Provide support on special projects as needed
What youâll need:Experience, Education & Certifications:
Must reside in the State of Indiana
Must be 18 years of age or older
High School Diploma or GED
1 year of Call Center experience
6 months Customer Service experience
High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi âair cardsâ is prohibited
A quiet space within the home free of distractions to take in-coming calls
Skills:
Basic typing/computer experience with excellent navigational skills
Even better if you have...
Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and MTMâs Transportation Provider Network
Ability to adhere to all established MTM and Employee Handbook guidelines
Knowledge of Microsoft Outlook, Word, and Excel
Strong and effective communication skills
Ability to maintain a high level of confidentiality
Ability to multi-task accurately
Demonstrate effective problem-solving skills
Maintain a positive & professional attitude
Whatâs in it for you:
Pay on Demand
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $ 16.00Salary Max: $ 16.00This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTMâs People & Culture.#MTM
Expected salary:
Location: Indianapolis, IN
Apply for the job now!
Apply Now
Company: MTM
Job description: At MTM it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then join us as we remove community barriers, together!What will your job look like?The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks which will increase in complexity as the Customer Service Representativeâs skills progress but will consist primarily of handling inbound calls from Members, Clients and Facilities.Location: Work from Home - IndianaPay Rate: $16.00What youâll do:
Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
Provide top-quality customer service experience to a diverse customer population
Schedule trips in the most cost-effective manner
Meet job-specific key performance indicators and goals
Respond to all inquiries in a timely and professional manner
Recognize, handle, and refer to situations of an emergent nature
Respond to and document customer complaints
Provide support on special projects as needed
What youâll need:Experience, Education & Certifications:
Must reside in the State of Indiana
Must be 18 years of age or older
High School Diploma or GED
1 year of Call Center experience
6 months Customer Service experience
High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi âair cardsâ is prohibited
A quiet space within the home free of distractions to take in-coming calls
Skills:
Basic typing/computer experience with excellent navigational skills
Even better if you have...
Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and MTMâs Transportation Provider Network
Ability to adhere to all established MTM and Employee Handbook guidelines
Knowledge of Microsoft Outlook, Word, and Excel
Strong and effective communication skills
Ability to maintain a high level of confidentiality
Ability to multi-task accurately
Demonstrate effective problem-solving skills
Maintain a positive & professional attitude
Whatâs in it for you:
Pay on Demand
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $ 16.00Salary Max: $ 16.00This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTMâs People & Culture.#MTM
Expected salary:
Location: Indianapolis, IN
Apply for the job now!
Apply Now