Customer Service Representative - Ski Industry Expert (Remote)
Join the innovative team at WeSki and revolutionize the ski travel industry with exceptional customer service!
WeSki is disrupting the traditional $80 billion ski travel industry with the world's first self-service platform for booking an entire ski trip in just a few clicks. We're seeking talented and ski-passionate Customer Service Representatives to join our dynamic team and provide unparalleled support to our clients throughout their ski holiday journey.
About the Role:
As a Customer Service Representative at WeSki, you will play a crucial role in ensuring our customers have a seamless and enjoyable experience from the initial booking process to their return from their ski trip. This is a unique opportunity to combine your passion for customer service with your knowledge of the travel and ski industry.
Benefits & Perks:
Competitive salary: $40,000 - $45,000 per year, depending on experience
Remote position with flexible work arrangements
Workspace stipend
Key Responsibilities:
Provide exceptional support to clients throughout their ski holiday journey
Serve as the main point of contact for customers, offering pre-booking advice, post-booking support, and support during the trip
Represent the voice of the customer and influence product development roadmap
Liaise between WeSki customers and suppliers for requests, complaints, and updates
Work independently while receiving support from a broader team
Key Requirements:
3+ years of experience in customer service
2+ years of experience in Travel Tech B2C
Experience working with support and CRM systems (e.g., Hubspot, Front, Zendesk, Intercom)
Excellent written and verbal communication skills
Strong technical skills and self-learning ability to understand multi-platform systems
Ski experience is an advantage
Schedule:
Rotating shift work schedule, including weekends and evenings
5-day work week
Available shift times: 12:00 pm - 10:00 pm (with adjustments for Daylight Savings Time)
Contract Details:
Contract duration: up to 8 months, with an option for renewal
Apply Now and join our team to revolutionize the ski travel industry with exceptional customer service!
Apply Now
WeSki is disrupting the traditional $80 billion ski travel industry with the world's first self-service platform for booking an entire ski trip in just a few clicks. We're seeking talented and ski-passionate Customer Service Representatives to join our dynamic team and provide unparalleled support to our clients throughout their ski holiday journey.
About the Role:
As a Customer Service Representative at WeSki, you will play a crucial role in ensuring our customers have a seamless and enjoyable experience from the initial booking process to their return from their ski trip. This is a unique opportunity to combine your passion for customer service with your knowledge of the travel and ski industry.
Benefits & Perks:
Competitive salary: $40,000 - $45,000 per year, depending on experience
Remote position with flexible work arrangements
Workspace stipend
Key Responsibilities:
Provide exceptional support to clients throughout their ski holiday journey
Serve as the main point of contact for customers, offering pre-booking advice, post-booking support, and support during the trip
Represent the voice of the customer and influence product development roadmap
Liaise between WeSki customers and suppliers for requests, complaints, and updates
Work independently while receiving support from a broader team
Key Requirements:
3+ years of experience in customer service
2+ years of experience in Travel Tech B2C
Experience working with support and CRM systems (e.g., Hubspot, Front, Zendesk, Intercom)
Excellent written and verbal communication skills
Strong technical skills and self-learning ability to understand multi-platform systems
Ski experience is an advantage
Schedule:
Rotating shift work schedule, including weekends and evenings
5-day work week
Available shift times: 12:00 pm - 10:00 pm (with adjustments for Daylight Savings Time)
Contract Details:
Contract duration: up to 8 months, with an option for renewal
Apply Now and join our team to revolutionize the ski travel industry with exceptional customer service!
Apply Now