Customer Service Representative - Portuguese Speaking
## Main Duties and Responsibilities:
Respond to customer inquiries and requests in a timely and professional manner via chat
Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
Respond to customer inquiries in both English and Portuguese, with fluency in both languages
Keep up-to-date with product information and company policies to accurately assist customers
Maintain customer data and communicate effectively with internal teams as needed
Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days
## It would be a bonus if you also had (Desirable skills):
Sports & Gambling knowledge advantageous
Cryptocurrency knowledge would be advantageous
Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom
Australian work rights are preferred.
Apply Now
Apply Now
Respond to customer inquiries and requests in a timely and professional manner via chat
Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
Respond to customer inquiries in both English and Portuguese, with fluency in both languages
Keep up-to-date with product information and company policies to accurately assist customers
Maintain customer data and communicate effectively with internal teams as needed
Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days
## It would be a bonus if you also had (Desirable skills):
Sports & Gambling knowledge advantageous
Cryptocurrency knowledge would be advantageous
Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom
Australian work rights are preferred.
Apply Now
Apply Now