Customer Service Representative – Payment Services Support (Remote, Central Time Zone) – Full‑Time Inbound & Outbound Call Center Specialist for Health Benefits, Medical & Workers’ Compensation
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Welcome to arenaflex – Where Care Meets Innovation
At arenaflex, we are on a mission to transform the way millions of people access health care, pharmacy benefits, data, and vital resources. Leveraging cutting‑edge technology and a deep‑seated commitment to health equity, our global organization plays a pivotal role in improving health outcomes for diverse communities worldwide. We pride ourselves on a culture that celebrates diversity, champions inclusion, and empowers every team member to grow, connect, and make a tangible impact.
Our award‑winning Support Center is the front line of this mission. As a Customer Service Representative – Payment Services Support, you will become a trusted advisor to external clients, help ensure program compliance, and maintain the confidence that clients place in arenaflex’s services. If you thrive in a fast‑paced environment, love solving problems, and are passionate about delivering an exceptional customer experience, this is the role for you.
Role Overview – What You’ll Do Every Day
Working remotely from anywhere within the Central Time Zone (CST), you will join a dynamic team that supports a suite of payment‑related products—including electronic payment processing, mobile‑expedited payments, and same‑day claim payments. Your primary focus will be to field inbound calls, conduct outbound outreach when needed, and provide accurate, empathetic assistance on a range of health‑benefit topics.
This full‑time position follows an 8‑hour shift schedule between 7:00 am – 7:00 pm CST. Flexibility is essential, as you may be asked to rotate across various shift windows or work occasional overtime to meet business demands. While the role is remote, arenaflex maintains a modern office at 1311 W George Bush Highway, Richardson, TX, and you are welcome to use the space whenever you prefer.
Core Responsibilities
Inbound Support: Answer calls from clients regarding Health Benefit, Medical, and Workers’ Compensation product lines, delivering clear and concise information.
Outbound Outreach: Conduct research calls to validate provider contact details, verify payment information, and support retention initiatives.
Issue Resolution: Identify, investigate, and resolve customer concerns related to billing, payments, and portal usage, escalating complex cases as appropriate.
Follow‑Up & Documentation: Ensure timely follow‑up on open inquiries and update the arenaflex database with accurate records.
Special Projects: Participate in targeted campaigns, such as outbound calling drives, process improvement initiatives, and product knowledge workshops.
Portal Assistance: Guide callers through the payee portal, troubleshooting access issues and answering functional questions.
Performance Excellence: Meet personal and departmental Key Performance Indicators (KPIs) while maintaining high‑quality service standards.
Essential Qualifications – What We’re Looking For
High School Diploma or GED (minimum requirement).
Legally 18 years of age or older.
Proficiency with Windows operating systems and core Microsoft Office applications (Excel, Word, Outlook).
Strong computer literacy—ability to navigate web browsers, learn new software quickly, and maintain data accuracy.
Excellent verbal communication and active‑listening skills, with a genuine commitment to helping customers.
Demonstrated ability to meet or exceed KPIs in a high‑volume call‑center environment.
Availability to work any of the designated 8‑hour shifts within the 7 am–7 pm CST window, with flexibility for occasional overtime.
Preferred Experience – The Edge You’ll Bring
1+ year of experience in a call center, contact center, or support‑center environment.
Previous exposure to payment processing, banking, or insurance‑related customer service.
Familiarity with HIPAA regulations and the ability to safeguard protected health information.
Key Skills & Competencies for Success
Customer‑Centric Mindset: Prioritizing the client’s experience and building trust through empathy and professionalism.
Analytical Thinking: Quickly diagnosing billing or payment discrepancies and proposing practical solutions.
Multitasking Ability: Managing simultaneous calls, data entry, and follow‑up tasks without compromising quality.
Team Collaboration: Sharing insights, assisting peers, and contributing to a supportive work culture.
Adaptability: Embracing new tools, processes, and product updates in a rapidly evolving health‑tech landscape.
Work Environment & Culture at arenaflex
At arenaflex, we recognize that a thriving workforce is built on respect, inclusion, and continuous learning. Our remote team members enjoy:
Access to a robust onboarding program (five weeks of paid training, Monday‑Friday, 8 am‑5 pm CST) that equips you with product knowledge, system navigation skills, and customer‑service best practices.
Regular coaching sessions, performance feedback, and clear pathways for career advancement.
A diverse network of peers who bring varied perspectives, fostering innovation and empathy.
Recognition programs that celebrate top performers through incentives, awards, and public acknowledgment.
Comprehensive health, dental, vision, and life insurance plans, alongside a 401(k) with employer match, flexible spending accounts, and wellness resources.
Compensation, Perks & Benefits
We offer a competitive hourly wage ranging from $16.00 – $28.85, determined by market factors, experience, education, and certifications. In addition to base pay, arenaflex provides:
Eligibility for performance‑based bonuses and recognition awards.
Paid time off, holidays, and sick leave to support work‑life balance.
Access to an employee assistance program (EAP) offering counseling, legal, and financial guidance.
Opportunities to participate in stock‑purchase plans and other equity‑building programs (subject to eligibility).
Ongoing professional development—online courses, certifications, and tuition reimbursement for relevant studies.
Career Growth & Learning Opportunities
arenaflex is committed to your long‑term success. As you master the Payment Services Support role, you can explore pathways such as:
Senior Customer Service Specialist or Team Lead positions.
Specialized roles in claims adjudication, fraud analysis, or product training.
Cross‑functional moves into operations, quality assurance, or implementation projects.
Mentorship programs that pair you with experienced leaders to refine leadership, analytical, and strategic skills.
Telecommuting Requirements – Ensuring a Productive Remote Workspace
Residency within the Central Time Zone (CST) to align with shift schedules.
Dedicated, private workspace separate from household traffic, ensuring confidentiality of all arenaflex data.
Reliable high‑speed internet connection meeting arenaflex’s approved standards (minimum 10 Mbps download, 5 Mbps upload).
Compliance with arenaflex’s Telecommuter Policy—including secure handling of sensitive documents, use of approved VPN or secure network access, and adherence to data‑privacy protocols.
Pass a pre‑employment drug screening; arenaflex maintains a drug‑free workplace.
Why Join arenaflex?
Choosing arenaflex means becoming part of a purpose‑driven organization that values each employee’s contribution to improving health outcomes globally. You’ll work alongside talented peers, receive the tools and training needed to excel, and enjoy a supportive environment that celebrates both personal and professional milestones.
Take the Next Step – Apply Today
If you are ready to bring your passion for service, your analytical mindset, and your commitment to health equity to a forward‑thinking organization, we want to hear from you. Click the button below to submit your application and begin your journey with arenaflex.
Apply Now
Join us. Care. Connect. Grow.
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Apply Now
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Welcome to arenaflex – Where Care Meets Innovation
At arenaflex, we are on a mission to transform the way millions of people access health care, pharmacy benefits, data, and vital resources. Leveraging cutting‑edge technology and a deep‑seated commitment to health equity, our global organization plays a pivotal role in improving health outcomes for diverse communities worldwide. We pride ourselves on a culture that celebrates diversity, champions inclusion, and empowers every team member to grow, connect, and make a tangible impact.
Our award‑winning Support Center is the front line of this mission. As a Customer Service Representative – Payment Services Support, you will become a trusted advisor to external clients, help ensure program compliance, and maintain the confidence that clients place in arenaflex’s services. If you thrive in a fast‑paced environment, love solving problems, and are passionate about delivering an exceptional customer experience, this is the role for you.
Role Overview – What You’ll Do Every Day
Working remotely from anywhere within the Central Time Zone (CST), you will join a dynamic team that supports a suite of payment‑related products—including electronic payment processing, mobile‑expedited payments, and same‑day claim payments. Your primary focus will be to field inbound calls, conduct outbound outreach when needed, and provide accurate, empathetic assistance on a range of health‑benefit topics.
This full‑time position follows an 8‑hour shift schedule between 7:00 am – 7:00 pm CST. Flexibility is essential, as you may be asked to rotate across various shift windows or work occasional overtime to meet business demands. While the role is remote, arenaflex maintains a modern office at 1311 W George Bush Highway, Richardson, TX, and you are welcome to use the space whenever you prefer.
Core Responsibilities
Inbound Support: Answer calls from clients regarding Health Benefit, Medical, and Workers’ Compensation product lines, delivering clear and concise information.
Outbound Outreach: Conduct research calls to validate provider contact details, verify payment information, and support retention initiatives.
Issue Resolution: Identify, investigate, and resolve customer concerns related to billing, payments, and portal usage, escalating complex cases as appropriate.
Follow‑Up & Documentation: Ensure timely follow‑up on open inquiries and update the arenaflex database with accurate records.
Special Projects: Participate in targeted campaigns, such as outbound calling drives, process improvement initiatives, and product knowledge workshops.
Portal Assistance: Guide callers through the payee portal, troubleshooting access issues and answering functional questions.
Performance Excellence: Meet personal and departmental Key Performance Indicators (KPIs) while maintaining high‑quality service standards.
Essential Qualifications – What We’re Looking For
High School Diploma or GED (minimum requirement).
Legally 18 years of age or older.
Proficiency with Windows operating systems and core Microsoft Office applications (Excel, Word, Outlook).
Strong computer literacy—ability to navigate web browsers, learn new software quickly, and maintain data accuracy.
Excellent verbal communication and active‑listening skills, with a genuine commitment to helping customers.
Demonstrated ability to meet or exceed KPIs in a high‑volume call‑center environment.
Availability to work any of the designated 8‑hour shifts within the 7 am–7 pm CST window, with flexibility for occasional overtime.
Preferred Experience – The Edge You’ll Bring
1+ year of experience in a call center, contact center, or support‑center environment.
Previous exposure to payment processing, banking, or insurance‑related customer service.
Familiarity with HIPAA regulations and the ability to safeguard protected health information.
Key Skills & Competencies for Success
Customer‑Centric Mindset: Prioritizing the client’s experience and building trust through empathy and professionalism.
Analytical Thinking: Quickly diagnosing billing or payment discrepancies and proposing practical solutions.
Multitasking Ability: Managing simultaneous calls, data entry, and follow‑up tasks without compromising quality.
Team Collaboration: Sharing insights, assisting peers, and contributing to a supportive work culture.
Adaptability: Embracing new tools, processes, and product updates in a rapidly evolving health‑tech landscape.
Work Environment & Culture at arenaflex
At arenaflex, we recognize that a thriving workforce is built on respect, inclusion, and continuous learning. Our remote team members enjoy:
Access to a robust onboarding program (five weeks of paid training, Monday‑Friday, 8 am‑5 pm CST) that equips you with product knowledge, system navigation skills, and customer‑service best practices.
Regular coaching sessions, performance feedback, and clear pathways for career advancement.
A diverse network of peers who bring varied perspectives, fostering innovation and empathy.
Recognition programs that celebrate top performers through incentives, awards, and public acknowledgment.
Comprehensive health, dental, vision, and life insurance plans, alongside a 401(k) with employer match, flexible spending accounts, and wellness resources.
Compensation, Perks & Benefits
We offer a competitive hourly wage ranging from $16.00 – $28.85, determined by market factors, experience, education, and certifications. In addition to base pay, arenaflex provides:
Eligibility for performance‑based bonuses and recognition awards.
Paid time off, holidays, and sick leave to support work‑life balance.
Access to an employee assistance program (EAP) offering counseling, legal, and financial guidance.
Opportunities to participate in stock‑purchase plans and other equity‑building programs (subject to eligibility).
Ongoing professional development—online courses, certifications, and tuition reimbursement for relevant studies.
Career Growth & Learning Opportunities
arenaflex is committed to your long‑term success. As you master the Payment Services Support role, you can explore pathways such as:
Senior Customer Service Specialist or Team Lead positions.
Specialized roles in claims adjudication, fraud analysis, or product training.
Cross‑functional moves into operations, quality assurance, or implementation projects.
Mentorship programs that pair you with experienced leaders to refine leadership, analytical, and strategic skills.
Telecommuting Requirements – Ensuring a Productive Remote Workspace
Residency within the Central Time Zone (CST) to align with shift schedules.
Dedicated, private workspace separate from household traffic, ensuring confidentiality of all arenaflex data.
Reliable high‑speed internet connection meeting arenaflex’s approved standards (minimum 10 Mbps download, 5 Mbps upload).
Compliance with arenaflex’s Telecommuter Policy—including secure handling of sensitive documents, use of approved VPN or secure network access, and adherence to data‑privacy protocols.
Pass a pre‑employment drug screening; arenaflex maintains a drug‑free workplace.
Why Join arenaflex?
Choosing arenaflex means becoming part of a purpose‑driven organization that values each employee’s contribution to improving health outcomes globally. You’ll work alongside talented peers, receive the tools and training needed to excel, and enjoy a supportive environment that celebrates both personal and professional milestones.
Take the Next Step – Apply Today
If you are ready to bring your passion for service, your analytical mindset, and your commitment to health equity to a forward‑thinking organization, we want to hear from you. Click the button below to submit your application and begin your journey with arenaflex.
Apply Now
Join us. Care. Connect. Grow.
```
Apply Now