Customer Service Representative – Order Management & Customer Experience Specialist (Supply Chain)
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Join arenaflex as a Customer Service Representative
Are you ready to become an essential part of a dynamic team where your voice matters and every interaction shapes customer satisfaction? At arenaflex, we believe that exceptional customer service is the cornerstone of business success, and we're looking for a talented Customer Service Representative to help us deliver outstanding experiences to our valued clients.
As a Customer Service Representative at arenaflex, you will be more than just the first point of contact for our customers—you will be the face of our organization, the problem-solver who turns challenges into opportunities, and the桥梁 (bridge) that connects our customers to the entire organization. This is a hybrid position offering the flexibility of remote work combined with the collaborative energy of on-site teamwork, making it ideal for professionals who thrive in a balanced work environment.
About arenaflex
At arenaflex, we take pride in our commitment to excellence, innovation, and customer satisfaction. Our team works collaboratively across departments to ensure that every customer receives the highest level of service from the moment they reach out to us until their order is delivered and beyond. We believe in empowering our employees, fostering a culture of continuous improvement, and creating an environment where everyone's contributions are valued and recognized.
When you join arenaflex, you become part of a team that values integrity, professionalism, and the pursuit of excellence. We invest in our people through training, development opportunities, and a supportive work environment that encourages growth both professionally and personally.
What You'll Do
As a key member of our Supply Chain team, you will play a pivotal role in ensuring seamless order processing and exceptional customer interactions. Your responsibilities will span multiple areas, each contributing to our overall goal of delivering superior customer service.
Order Management & Processing
Receive and process customer orders via email and Electronic Data Interchange (EDI) with meticulous attention to detail
Accurately enter orders into our system to ensure proper manufacturing, distribution, and invoicing
Maintain comprehensive order records and ensure all documentation is complete and accurate
Utilize the Sage X3 ERP system proficiently to manage pricing, invoicing, and order tracking
Verify product specifications and availability before confirming order commitments
Customer Communication & Relationship Building
Serve as the primary point of contact for customers, providing timely and professional responses to all inquiries
Communicate proactively with customers regarding order status, changes, delays, or any issues that may arise
Build strong, trusting relationships with customers and potential business partners through consistent, reliable service
Present a professional demeanor in all interactions, whether via phone, email, or in-person meetings
Use emotional intelligence and reason to navigate difficult situations and resolve customer complaints effectively
Cross-Functional Collaboration
Work closely with Sales, Production, Purchasing, Shipping, and Quality Assurance departments to coordinate order fulfillment
Collaborate with internal teams to schedule orders for manufacture and achieve customer-requested delivery dates
Partner with the Sales team on pricing adjustments and communicate changes to our customer base
Coordinate with Quality Assurance to address any product concerns or specifications
Participate in cross-departmental projects to improve overall customer service processes
Problem Resolution & Continuous Improvement
Resolve customer issues promptly and effectively, including inquiries about orders, availability, delivery dates, and shipment delays
Identify root causes of customer complaints and implement sustainable solutions
Document customer interactions and resolutions to support continuous improvement initiatives
Identify best practices and recommend improvements for optimal customer service performance
Contribute to team knowledge base by sharing successful problem-solving approaches
Additional Responsibilities
Provide detailed product specification information to customers as needed
Support marketing campaigns and new product launches with customer-facing communications
Follow up on delinquent accounts as required
Train new customer service employees when called upon
Assist in the implementation of new computer systems or system upgrades
Follow all safety and food safety company protocols
Report any safety or quality concerns to management, Quality Assurance, and the SQF practitioner
What We're Looking For
Required Qualifications
Minimum of 4 years of experience in a manufacturing or related customer service field
High school diploma or equivalent required
Exceptional verbal and written communication skills
Strong customer service and interpersonal abilities
Proven ability to work effectively in high-pressure office situations
Proficiency in customer order computer processing systems
Strong working knowledge of Microsoft Office, specifically Word and Excel
Preferred Qualifications
Experience with ERP system use and maintenance (Sage X3 experience is a plus)
Associate or Bachelor's degree preferred
Previous experience in a manufacturing environment
Familiarity with EDI (Electronic Data Interchange) processing
Core Competencies for Success
At arenaflex, we value team members who demonstrate the following competencies:
Customer Service Excellence
You will be expected to manage difficult or emotional customer situations with grace and professionalism. This means responding promptly to customer needs, actively soliciting customer feedback to improve service, and consistently meeting commitments. Your ability to create positive customer experiences will be crucial to your success in this role.
Interpersonal Skills
Effective communication is at the heart of customer service. You must be able to focus on solving conflicts rather than assigning blame, maintain confidentiality, and listen attentively without interrupting. Keeping emotions under control and remaining open to others' ideas are essential traits for thriving in our collaborative environment.
Problem-Solving Abilities
You should be adept at identifying and resolving problems in a timely manner, gathering and analyzing information skillfully, and developing alternative solutions. The ability to work well in group problem-solving situations and use reason even when dealing with emotional topics will set you apart as an exceptional team member.
Work Environment & Schedule
This is a hybrid/remote position with a minimum of 2 days per week on-site at arenaflex facilities in Congers, New York. An initial on-site training period is required full-time in the office to ensure you have the knowledge and resources needed to succeed in your role.
Standard Hours: Monday – Friday, 8:00 AM – 4:00 PM, with additional days/hours as needed to meet business demands.
In this role, you will experience a collaborative work environment where teamwork is celebrated, and your contributions make a real difference. While the majority of your work will be performed in a professional office setting, you may occasionally need to visit warehouse or production areas.
Physical Requirements
The ideal candidate should be able to perform the following physical activities:
Frequently stand and walk throughout the workday
Continually sit and utilize hand and finger dexterity for computer work
Occasionally climb, balance, bend, stoop, kneel, or crawl
Regularly talk or hear during customer interactions
Occasionally lift and/or move items up to 10 pounds
Specific vision abilities required include close vision for computer work
Compensation & Benefits
At arenaflex, we recognize that our employees are our most valuable asset. That's why we offer a comprehensive benefits package designed to support your well-being and financial security:
Competitive Salary: $45,000.00 - $65,000.00 per year, commensurate with experience and qualifications
Retirement Savings: 401(k) plan with company matching to help you build your future
Health & Wellness: Comprehensive medical, dental, and vision insurance coverage
Work-Life Balance: Flexible scheduling options and paid time off
Professional Development: Opportunities for growth and advancement within the organization
Final offer amounts are determined by multiple factors including skills, depth of work experience, and relevant licenses/credentials.
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' futures. As a Customer Service Representative, you will have access to numerous opportunities for professional development and career advancement:
Cross-functional training exposure to various departments including Sales, Production, and Quality Assurance
Leadership development programs for high-performing team members
Internal promotion opportunities to senior customer service roles, team lead positions, or department management
Skill development in ERP systems, project management, and process improvement
Performance-based recognition and rewards
Equal Opportunity Employer
arenaflex is an E-Verify, affirmative action, and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, disability, age, sexual orientation, gender identity or expression, transgender status, national origin, military/veteran status, citizenship status, predisposing genetic characteristics, familial or marital status, or status as a victim of domestic violence, prior arrest or conviction record, or other impermissible basis.
arenaflex is committed to providing equal opportunity to individuals with disabilities in employment. To request a reasonable accommodation, contact our Human Resources department.
Note: Must be 18 years or older to apply. Must be authorized to work in the United States. We are unable to sponsor or take up sponsorship at this time.
Ready to Join arenaflex?
If you're looking for a rewarding career where you can make a real impact, develop valuable skills, and grow with a supportive team, we encourage you to apply for this position. At arenaflex, you'll find more than just a job—you'll find a place where your contributions matter and your career aspirations can flourish.
Take the first step toward an exciting new chapter in your professional journey. Apply today and discover why arenaflex is a great place to work!
Join arenaflex as a Customer Service Representative
Are you ready to become an essential part of a dynamic team where your voice matters and every interaction shapes customer satisfaction? At arenaflex, we believe that exceptional customer service is the cornerstone of business success, and we're looking for a talented Customer Service Representative to help us deliver outstanding experiences to our valued clients.
As a Customer Service Representative at arenaflex, you will be more than just the first point of contact for our customers—you will be the face of our organization, the problem-solver who turns challenges into opportunities, and the桥梁 (bridge) that connects our customers to the entire organization. This is a hybrid position offering the flexibility of remote work combined with the collaborative energy of on-site teamwork, making it ideal for professionals who thrive in a balanced work environment.
About arenaflex
At arenaflex, we take pride in our commitment to excellence, innovation, and customer satisfaction. Our team works collaboratively across departments to ensure that every customer receives the highest level of service from the moment they reach out to us until their order is delivered and beyond. We believe in empowering our employees, fostering a culture of continuous improvement, and creating an environment where everyone's contributions are valued and recognized.
When you join arenaflex, you become part of a team that values integrity, professionalism, and the pursuit of excellence. We invest in our people through training, development opportunities, and a supportive work environment that encourages growth both professionally and personally.
What You'll Do
As a key member of our Supply Chain team, you will play a pivotal role in ensuring seamless order processing and exceptional customer interactions. Your responsibilities will span multiple areas, each contributing to our overall goal of delivering superior customer service.
Order Management & Processing
Receive and process customer orders via email and Electronic Data Interchange (EDI) with meticulous attention to detail
Accurately enter orders into our system to ensure proper manufacturing, distribution, and invoicing
Maintain comprehensive order records and ensure all documentation is complete and accurate
Utilize the Sage X3 ERP system proficiently to manage pricing, invoicing, and order tracking
Verify product specifications and availability before confirming order commitments
Customer Communication & Relationship Building
Serve as the primary point of contact for customers, providing timely and professional responses to all inquiries
Communicate proactively with customers regarding order status, changes, delays, or any issues that may arise
Build strong, trusting relationships with customers and potential business partners through consistent, reliable service
Present a professional demeanor in all interactions, whether via phone, email, or in-person meetings
Use emotional intelligence and reason to navigate difficult situations and resolve customer complaints effectively
Cross-Functional Collaboration
Work closely with Sales, Production, Purchasing, Shipping, and Quality Assurance departments to coordinate order fulfillment
Collaborate with internal teams to schedule orders for manufacture and achieve customer-requested delivery dates
Partner with the Sales team on pricing adjustments and communicate changes to our customer base
Coordinate with Quality Assurance to address any product concerns or specifications
Participate in cross-departmental projects to improve overall customer service processes
Problem Resolution & Continuous Improvement
Resolve customer issues promptly and effectively, including inquiries about orders, availability, delivery dates, and shipment delays
Identify root causes of customer complaints and implement sustainable solutions
Document customer interactions and resolutions to support continuous improvement initiatives
Identify best practices and recommend improvements for optimal customer service performance
Contribute to team knowledge base by sharing successful problem-solving approaches
Additional Responsibilities
Provide detailed product specification information to customers as needed
Support marketing campaigns and new product launches with customer-facing communications
Follow up on delinquent accounts as required
Train new customer service employees when called upon
Assist in the implementation of new computer systems or system upgrades
Follow all safety and food safety company protocols
Report any safety or quality concerns to management, Quality Assurance, and the SQF practitioner
What We're Looking For
Required Qualifications
Minimum of 4 years of experience in a manufacturing or related customer service field
High school diploma or equivalent required
Exceptional verbal and written communication skills
Strong customer service and interpersonal abilities
Proven ability to work effectively in high-pressure office situations
Proficiency in customer order computer processing systems
Strong working knowledge of Microsoft Office, specifically Word and Excel
Preferred Qualifications
Experience with ERP system use and maintenance (Sage X3 experience is a plus)
Associate or Bachelor's degree preferred
Previous experience in a manufacturing environment
Familiarity with EDI (Electronic Data Interchange) processing
Core Competencies for Success
At arenaflex, we value team members who demonstrate the following competencies:
Customer Service Excellence
You will be expected to manage difficult or emotional customer situations with grace and professionalism. This means responding promptly to customer needs, actively soliciting customer feedback to improve service, and consistently meeting commitments. Your ability to create positive customer experiences will be crucial to your success in this role.
Interpersonal Skills
Effective communication is at the heart of customer service. You must be able to focus on solving conflicts rather than assigning blame, maintain confidentiality, and listen attentively without interrupting. Keeping emotions under control and remaining open to others' ideas are essential traits for thriving in our collaborative environment.
Problem-Solving Abilities
You should be adept at identifying and resolving problems in a timely manner, gathering and analyzing information skillfully, and developing alternative solutions. The ability to work well in group problem-solving situations and use reason even when dealing with emotional topics will set you apart as an exceptional team member.
Work Environment & Schedule
This is a hybrid/remote position with a minimum of 2 days per week on-site at arenaflex facilities in Congers, New York. An initial on-site training period is required full-time in the office to ensure you have the knowledge and resources needed to succeed in your role.
Standard Hours: Monday – Friday, 8:00 AM – 4:00 PM, with additional days/hours as needed to meet business demands.
In this role, you will experience a collaborative work environment where teamwork is celebrated, and your contributions make a real difference. While the majority of your work will be performed in a professional office setting, you may occasionally need to visit warehouse or production areas.
Physical Requirements
The ideal candidate should be able to perform the following physical activities:
Frequently stand and walk throughout the workday
Continually sit and utilize hand and finger dexterity for computer work
Occasionally climb, balance, bend, stoop, kneel, or crawl
Regularly talk or hear during customer interactions
Occasionally lift and/or move items up to 10 pounds
Specific vision abilities required include close vision for computer work
Compensation & Benefits
At arenaflex, we recognize that our employees are our most valuable asset. That's why we offer a comprehensive benefits package designed to support your well-being and financial security:
Competitive Salary: $45,000.00 - $65,000.00 per year, commensurate with experience and qualifications
Retirement Savings: 401(k) plan with company matching to help you build your future
Health & Wellness: Comprehensive medical, dental, and vision insurance coverage
Work-Life Balance: Flexible scheduling options and paid time off
Professional Development: Opportunities for growth and advancement within the organization
Final offer amounts are determined by multiple factors including skills, depth of work experience, and relevant licenses/credentials.
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' futures. As a Customer Service Representative, you will have access to numerous opportunities for professional development and career advancement:
Cross-functional training exposure to various departments including Sales, Production, and Quality Assurance
Leadership development programs for high-performing team members
Internal promotion opportunities to senior customer service roles, team lead positions, or department management
Skill development in ERP systems, project management, and process improvement
Performance-based recognition and rewards
Equal Opportunity Employer
arenaflex is an E-Verify, affirmative action, and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, disability, age, sexual orientation, gender identity or expression, transgender status, national origin, military/veteran status, citizenship status, predisposing genetic characteristics, familial or marital status, or status as a victim of domestic violence, prior arrest or conviction record, or other impermissible basis.
arenaflex is committed to providing equal opportunity to individuals with disabilities in employment. To request a reasonable accommodation, contact our Human Resources department.
Note: Must be 18 years or older to apply. Must be authorized to work in the United States. We are unable to sponsor or take up sponsorship at this time.
Ready to Join arenaflex?
If you're looking for a rewarding career where you can make a real impact, develop valuable skills, and grow with a supportive team, we encourage you to apply for this position. At arenaflex, you'll find more than just a job—you'll find a place where your contributions matter and your career aspirations can flourish.
Take the first step toward an exciting new chapter in your professional journey. Apply today and discover why arenaflex is a great place to work!