Customer Service Representative - Lake Forest, IL

Grainger is a leading broad line distributor serving over 4.5 million customers worldwide. They are hiring full-time inbound Customer Service Representatives to deliver quality customer service and assist customers with various inquiries in a fast-paced environment.ResponsibilitiesHandle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiencyQuickly navigate multiple computer screens, software programs, and databases to resolve inquiriesAssist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returnsProblem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutionsCollaborate daily in a positive, team-based environment committed to doing business with ethics and integrityMaintain attention to detail while managing complex or time-sensitive customer issuesCommunicate clearly via phone and written messagesSkillsHigh School diploma or equivalentMinimum 1 year of customer service experience or experience in a customer-facing roleA passion for delivering exceptional customer service and creating a positive experience for every customerAbility to thrive in a fast-paced, dynamic environmentAbility to problem solve and make decisions with attention to detailA continuous improvement mindset, open to coaching and receiving feedbackProven ability to learn new technology and software quicklyComfortable navigating multiple programs and screens simultaneouslyProficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required)For hybrid/remote work: A secure, quiet workspaceHigh-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80msBenefitsMedical, dental, vision, and life insurance coverage starts on day one of employment.Access to up to 50% of your paycheck based on hours worked before payday.18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.Employee discounts, parental leave, and other benefits.Safety shoes provided (where applicable).Company OverviewAs a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. It was founded in 1927, and is headquartered in Savannah, Georgia, USA, with a workforce of 10001+ employees. Its website is https://www.grainger.com.



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