Customer Service Representative - Kentucky - Remote | WFH
Job Title: Customer Advocate
Are you passionate about delivering exceptional customer service and looking to be part of a dynamic and growing team? We're seeking a motivated and detail-oriented Customer Advocate to join our team. If you thrive in a fast-paced environment and are eager to make a difference, we'd love to hear from you...
What You'll Do
As a Customer Advocate, your primary mission will be to ensure our customers have a seamless and positive experience. You'll handle inbound and outbound communications via phone, email, chat, and other platforms, working to resolve issues and provide solutions. Your goal is to create a smooth journey for our customers from the moment they consider placing an order until they receive their products.
Key Responsibilities
Respond to customer inquiries in a friendly and professional manner across various channels, including phone, email, and chat.
Utilize upselling techniques to enhance the customer experience.
Address customer issues effectively on the first contact and update detailed notes to maintain comprehensive customer records.
Stay informed about our products and services to provide accurate information.
Adhere to quality assurance standards and meet key performance indicators (KPIs).
Place outbound calls as needed and prevent cancellations or returns.
Escalate complex issues to management when necessary.
Maintain knowledge of internal systems and standard operating procedures (SOPs).
Monitor customer feedback and report trends to management.
Assist with special projects and training new team members as needed.
What We're Looking For
High school diploma or GED.
At least 2 years of experience in a customer service or call center role.
Comfort with upselling and a strong ability to handle multiple systems and tasks simultaneously.
Excellent communication skills, both verbal and written.
Ability to work independently while contributing to a team environment.
A proactive mindset and openness to change and feedback.
Reliable attendance and a commitment to achieving KPIs.
Additional Requirements
A computer, webcam, and USB headset (wireless headsets are not permitted).
Reliable Wi-Fi and a quiet, distraction-free workspace.
Successful completion of a background check and credit check (details provided).
What We Offer
100% remote work opportunity.
Competitive pay with bonus potential.
Comprehensive medical, vision, and dental coverage.
401(k) with company match.
Generous PTO and paid parental leave.
Employee referral bonuses and student loan repayment assistance.
Professional development opportunities and volunteer time off.
Skills And Abilities
Strong organizational skills and ability to manage multiple priorities.
Excellent problem-solving abilities and attention to detail.
Adaptability and eagerness to learn in a fast-paced environment.
Physical And Mental Demands
Ability to sit for extended periods, perform repetitive motions, and use a computer for long hours.
Specific vision requirements include close, distance, and peripheral vision.
Work Environment
A well-lit, climate-controlled office environment with routine office equipment.
Noise level typical of an office setting.
Note: We are currently hiring in specific states. If you meet the qualifications and are excited about this opportunity, we encourage you to apply!
Employment Type: Full-Time
Apply Now
Are you passionate about delivering exceptional customer service and looking to be part of a dynamic and growing team? We're seeking a motivated and detail-oriented Customer Advocate to join our team. If you thrive in a fast-paced environment and are eager to make a difference, we'd love to hear from you...
What You'll Do
As a Customer Advocate, your primary mission will be to ensure our customers have a seamless and positive experience. You'll handle inbound and outbound communications via phone, email, chat, and other platforms, working to resolve issues and provide solutions. Your goal is to create a smooth journey for our customers from the moment they consider placing an order until they receive their products.
Key Responsibilities
Respond to customer inquiries in a friendly and professional manner across various channels, including phone, email, and chat.
Utilize upselling techniques to enhance the customer experience.
Address customer issues effectively on the first contact and update detailed notes to maintain comprehensive customer records.
Stay informed about our products and services to provide accurate information.
Adhere to quality assurance standards and meet key performance indicators (KPIs).
Place outbound calls as needed and prevent cancellations or returns.
Escalate complex issues to management when necessary.
Maintain knowledge of internal systems and standard operating procedures (SOPs).
Monitor customer feedback and report trends to management.
Assist with special projects and training new team members as needed.
What We're Looking For
High school diploma or GED.
At least 2 years of experience in a customer service or call center role.
Comfort with upselling and a strong ability to handle multiple systems and tasks simultaneously.
Excellent communication skills, both verbal and written.
Ability to work independently while contributing to a team environment.
A proactive mindset and openness to change and feedback.
Reliable attendance and a commitment to achieving KPIs.
Additional Requirements
A computer, webcam, and USB headset (wireless headsets are not permitted).
Reliable Wi-Fi and a quiet, distraction-free workspace.
Successful completion of a background check and credit check (details provided).
What We Offer
100% remote work opportunity.
Competitive pay with bonus potential.
Comprehensive medical, vision, and dental coverage.
401(k) with company match.
Generous PTO and paid parental leave.
Employee referral bonuses and student loan repayment assistance.
Professional development opportunities and volunteer time off.
Skills And Abilities
Strong organizational skills and ability to manage multiple priorities.
Excellent problem-solving abilities and attention to detail.
Adaptability and eagerness to learn in a fast-paced environment.
Physical And Mental Demands
Ability to sit for extended periods, perform repetitive motions, and use a computer for long hours.
Specific vision requirements include close, distance, and peripheral vision.
Work Environment
A well-lit, climate-controlled office environment with routine office equipment.
Noise level typical of an office setting.
Note: We are currently hiring in specific states. If you meet the qualifications and are excited about this opportunity, we encourage you to apply!
Employment Type: Full-Time
Apply Now