Customer Service Representative (Insurance)

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. The Customer Service Representative provides essential support to underwriters, agents, customers, and internal teams across both commercial and personal lines, ensuring exceptional service and efficient communication.ResponsibilitiesSupport new business and renewal underwriters, agents, customers, and internal staff across commercial and personal linesRespond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines productsDeliver high‑quality customer service in the daily servicing of new and renewal businessProvide clerical support, quoting assistance, and other administrative activities as neededProcess incoming and outgoing correspondence accurately and efficientlyMaintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program detailsAdhere to customer service standards outlined in procedure manuals, process documents, and leadership directivesDocument all relevant activity within the Agency Management SystemPerform additional duties as assignedSkillsMinimum 1 year of insurance experienceAbility to obtain and maintain a valid Property & Casualty Insurance License within 90 days of employmentHigh school diploma, GED, or equivalent experienceAbility to read, analyze, and interpret technical journals, financial reports, and legal documentsAbility to respond professionally to inquiries from customers, regulatory agencies, and business partnersStrong written and verbal communication skills, with the ability to present information effectively to management and external groupsAbility to provide fractions, percentages, ratios, and proportions to practical business situationsProficiency with email, record-keeping systems, databases, word processing, spreadsheets, and related office softwareAbove-average knowledge of Microsoft Office is requiredValid Driver's LicenseBenefitsComprehensive benefits including medical, dental and vision insurance401(k) plan with matchPaid time offEmployee Ownership Program - every eligible employee shares in the financial rewards that grow when the company growsProfessional development opportunitiesOwner Referral ProgramWork from home reimbursement for remote/hybrid rolesCanary emergency financial assistance programComprehensive medical, dental, visionLife/AD&D InsuranceConfidential, Employee Assistance ProgramHealth Savings Account, includes company contributionShort-term disabilityVoluntary benefits - supplemental accident, critical illness, hospital insuranceEmployee discounts401(k) Plan with company match contributionAddition Wealth Financial Wellness ProgramVarious Time Off Programs11 company paid holidaysCompany OverviewIntegrated Specialty Coverages (ISC) is a World-Class Program Administrator dedicated to underwriting excellence, client service, and customer experience. It was founded in 2016, and is headquartered in Harrison, New York, USA, with a workforce of 201-500 employees. Its website is https://www.iscmga.com.



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