Customer Service Representative - Inside Sales Representative
U.S. Environmental Rental Corporation is focused on delivering exceptional customer service that distinguishes them in the market. The Customer Service & Inside Sales Representative will handle client inquiries, process orders, and support the NJ Senior Relationship Manager with various projects and tasks. Responsibilities Respond to incoming calls and communicate with clients and associates regarding inquiries, orders, and when necessary, direct calls to the appropriate department Accurately enter and print new orders, processing modifications including cancellations, additions, subtractions, transfers, and rental terminations as required Input order details into the company's operating software-Alert IMS Relay essential information to technical, sales, purchasing, and delivery/shipping teams using suitable communication methods, including in-person meetings, internal phone calls, email, or video conferencing Conduct follow-up communications with clients to provide updates or request documents, order confirmations, quotations, or other necessary information Coordinate the inter-office transfer of equipment Support inventory and accounting personnel to ensure accurate recording of inventory transactions Perform all assigned tasks diligently and professionally as directed Respond to client emails and calls for the NJ Sales Rep Prepare quotes for rentals and product sales for the NJ Sales Rep Place purchase orders, arrange delivery, and send contracts for billing Organize marketing initiatives like giveaways, trainings, and luncheons Pursue and develop leads Gather customer feedback Skills High school diploma Excellent verbal and written communication skills Familiarity with Microsoft Office products: Word, Excel, and Outlook Experience in customer service or sales Knowledge of environmental sciences Familiarity with environmental equipment Interest in, or willingness to learn about, environmental technology and its applications Company Overview U.S. Environmental Rental Corporation is a safety equipment supplier in Waltham, Massachusetts. It was founded in 1996, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 51-200 employees. Its website is