Customer Service Representative - Inbound Claims Support
Description
The Customer Care Advocate will handle inbound customer service inquiries via telephone and/or email, resolving complex customer issues. The successful candidate will leverage effective listening skills, diligence, and a genuine desire to ensure that every customer experience is exceptional. By understanding the customers needs and focusing on delivering tailored solutions, you will... provide a service experience that exceeds expectations. This is a full-time virtual position with in-person training in Cary, NC.
Company Culture and Environment
MetLife fosters a culture that emphasizes professionalism, empathy, and continuous improvement. The organization values strong customer connections and encourages its employees to strive for excellence in service delivery.
Career Growth and Development Opportunities
MetLife supports career development through training and initiatives that promote learning and growth within the company. Advocates are encouraged to enhance their skills and knowledge to advance in their careers.
Detailed Benefits and Perks
Comprehensive healthcare benefits
Life insurance
Retirement benefits
Parental leave
Legal plan services
Paid time off
Annual short-term incentive compensation
Compensation and Benefits
The wage for this position is $41,600.00 per year. MetLife offers a comprehensive benefits program, including healthcare benefits, retirement benefits, and paid time off. All incentives and benefits are subject to applicable plan terms.
Why you should apply for this position today
This role offers the opportunity to work within a supportive environment dedicated to making a difference in the lives of customers while advancing your career in a respected organization.
Skills
2+ years of customer service experience
Flexible working schedule between 8:00 am - 11:00 pm EST, Monday through Friday
Strong computer/keyboard skills
Excellent analytical and critical thinking skills
Superb listening skills with professional oral & written communication
Empathetic communication style to build trust and accountability
Responsibilities
Respond to customer requests via telephone or email, providing excellent service
Research requests regarding policy provisions, claim status, and procedures
Efficiently process transactions and refer requests as needed
Enhance customer relationships using effective communication and empathy
Support service campaigns as required
Navigate electronic systems to provide integrated responses to inquiries
Maintain professionalism in all interactions
Qualifications
New hires must live a commutable distance from Cary, NC
High School diploma or GED equivalent preferred
Experience in insurance or financial services is a plus
Prior call center experience is highly preferred
Ability to learn quickly and develop an understanding of company products
Passion for customer service and commitment to follow-through
Education Requirements
High School diploma or GED equivalent preferred
Some college or professional certification is a plus
Education Requirements Credential Category
High School diploma or GED equivalent is required.
Experience Requirements
2+ years of customer service experience
Flexible to work specific shifts, including overtime as needed
Prior call center experience is highly preferred
Why work in Holly Springs, NC
Holly Springs offers a welcoming community with a balance of suburban convenience and access to urban amenities. The area is known for its family-friendly atmosphere, excellent schools, and recreational opportunities, making it an ideal location for personal and professional growth
Apply Now
The Customer Care Advocate will handle inbound customer service inquiries via telephone and/or email, resolving complex customer issues. The successful candidate will leverage effective listening skills, diligence, and a genuine desire to ensure that every customer experience is exceptional. By understanding the customers needs and focusing on delivering tailored solutions, you will... provide a service experience that exceeds expectations. This is a full-time virtual position with in-person training in Cary, NC.
Company Culture and Environment
MetLife fosters a culture that emphasizes professionalism, empathy, and continuous improvement. The organization values strong customer connections and encourages its employees to strive for excellence in service delivery.
Career Growth and Development Opportunities
MetLife supports career development through training and initiatives that promote learning and growth within the company. Advocates are encouraged to enhance their skills and knowledge to advance in their careers.
Detailed Benefits and Perks
Comprehensive healthcare benefits
Life insurance
Retirement benefits
Parental leave
Legal plan services
Paid time off
Annual short-term incentive compensation
Compensation and Benefits
The wage for this position is $41,600.00 per year. MetLife offers a comprehensive benefits program, including healthcare benefits, retirement benefits, and paid time off. All incentives and benefits are subject to applicable plan terms.
Why you should apply for this position today
This role offers the opportunity to work within a supportive environment dedicated to making a difference in the lives of customers while advancing your career in a respected organization.
Skills
2+ years of customer service experience
Flexible working schedule between 8:00 am - 11:00 pm EST, Monday through Friday
Strong computer/keyboard skills
Excellent analytical and critical thinking skills
Superb listening skills with professional oral & written communication
Empathetic communication style to build trust and accountability
Responsibilities
Respond to customer requests via telephone or email, providing excellent service
Research requests regarding policy provisions, claim status, and procedures
Efficiently process transactions and refer requests as needed
Enhance customer relationships using effective communication and empathy
Support service campaigns as required
Navigate electronic systems to provide integrated responses to inquiries
Maintain professionalism in all interactions
Qualifications
New hires must live a commutable distance from Cary, NC
High School diploma or GED equivalent preferred
Experience in insurance or financial services is a plus
Prior call center experience is highly preferred
Ability to learn quickly and develop an understanding of company products
Passion for customer service and commitment to follow-through
Education Requirements
High School diploma or GED equivalent preferred
Some college or professional certification is a plus
Education Requirements Credential Category
High School diploma or GED equivalent is required.
Experience Requirements
2+ years of customer service experience
Flexible to work specific shifts, including overtime as needed
Prior call center experience is highly preferred
Why work in Holly Springs, NC
Holly Springs offers a welcoming community with a balance of suburban convenience and access to urban amenities. The area is known for its family-friendly atmosphere, excellent schools, and recreational opportunities, making it an ideal location for personal and professional growth
Apply Now