**Customer Service Representative I - Operations and Facilities Management Department at blithequark**

Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the Operations and Facilities Management Department at blithequark as a Customer Service Representative I. **About blithequark** blithequark is a leading organization in the industry, dedicated to providing innovative solutions and exceptional service to our customers. Our team is passionate about making a difference in the lives of our customers, and we're committed to creating a positive and inclusive work environment that fosters growth, collaboration, and innovation. **Job Summary** As a Customer Service Representative I, you will be the first point of contact for customers visiting and/or contacting the Operations and Facilities Management Department. You will be responsible for providing accurate information, resolving customer complaints, and ensuring that customer needs are met in a timely and professional manner. You will also be responsible for receiving, recording, and distributing verbal and written work orders from various departments to service crews for Facilities Engineering, Custodial, and parking issues. **Primary Duties & Responsibilities** * Receives, records, and distributes verbal and written work orders from various departments to service crews for Facilities Engineering, Custodial, and parking issues, prioritized based on urgency. * Coordinates with other facilities units to ensure follow-up and completion of work orders assigned. * Responsible for the distribution of planned, limited, and emergency outages. * Provides customer service to walk-up customers as well as by phone and online work order submittal. * Maintains call quality by providing customers with accurate information in a timely and professional manner. * Provides tier-one customer service follow-up and ensures completion and close out of escalated service issues. * Issues University parking permits and U-Passes. * Distributes university-issued badges for Access Control. * Responsible for cash handling, including payment intake, providing change, preparation of receipt vouchers, daily balancing, and cash reconciliation. * Provides data entry within multiple databases and systems supporting the Facilities Management department. * Maintains a strong working knowledge of software, computer, and telephone systems as well as facilities terminology in assigning and/or dispatching work. **Working Conditions** * Job Location/Working Conditions: Normal office environment * Ability to work flexible shifts * Ability to sit or stand for extended periods of time * Physical Effort: Typically sitting at a desk or table * Equipment: Office equipment **Required Qualifications** * Education: High school diploma or equivalent high school certification or combination of education and/or experience. * Certifications: No specific certification is required for this position. * Work Experience: Relevant Experience (1 Year) * Skills: Not Applicable * Driver's License: A driver's license is not required for this position. **Preferred Qualifications** * Education: No additional education beyond what is stated in the Required Qualifications section. * Certifications: No additional certification beyond what is stated in the Required Qualifications section. * Work Experience: No additional work experience beyond what is stated in the Required Qualifications section. * Skills: Conflict Resolution, Critical Thinking, Customer Complaint Resolution, Customer Service, Interpersonal Interactions, Multi-Line Phone Systems, Organizational Commitment, Professional Integrity, Strive for Excellence, Team Interaction, Work Management Systems. **Skills and Competencies Required for Success** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and conflict resolution skills * Ability to maintain a high level of accuracy and attention to detail * Strong organizational and time management skills * Ability to work independently and as part of a team * Strong customer service skills and a passion for delivering exceptional service **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development within the Operations and Facilities Management Department * Access to training and development programs to enhance your skills and knowledge * Collaborative and inclusive work environment that fosters growth, collaboration, and innovation * Opportunities to work on high-profile projects and contribute to the success of blithequark **Work Environment and Company Culture Highlights at blithequark** * Collaborative and inclusive work environment that fosters growth, collaboration, and innovation * Opportunities to work on high-profile projects and contribute to the success of blithequark * Access to training and development programs to enhance your skills and knowledge * Opportunities for professional growth and development within the Operations and Facilities Management Department * Flexible work arrangements and a healthy work-life balance **Compensation, Perks, and Benefits** * Competitive salary range: $17.03 - $24.61 / Hourly * Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off * Opportunities for professional growth and development within the Operations and Facilities Management Department * Access to training and development programs to enhance your skills and knowledge * Collaborative and inclusive work environment that fosters growth, collaboration, and innovation **Conclusion** If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we invite you to join the Operations and Facilities Management Department at blithequark as a Customer Service Representative I. We offer a competitive salary range, comprehensive benefits package, and opportunities for professional growth and development within the department. Apply today and join our team of dedicated professionals who are committed to making a difference in the lives of our customers. Apply Job! Apply for this job