Customer Service Representative-Health Plan OTC

Job Summary Under direct supervision, provide customer service support to customers and sales representatives. Job Description Hours will be Monday - Friday, 10:30am - 7pm CST. Bilingual skills preferred. MAJOR RESPONSIBILITIES: Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone. Maintain record of calls and note customer's records as necessary to maintain consistency in service. Place orders, track shipments, and ensure orders are shipped on-time. Follow-up with customers as needed to get clarification on orders. Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs. Review customer's service needs and refer to other service departments for follow up as needed. MINIMUM QUALIFICATIONS: Education: High school diploma or equivalent. Certification / Licensure: None required. Work Experience: At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience. Knowledge / Skills / Abilities: Experience providing customer service to internal and external customers, including meeting quality standards for services. Experience accomplishing tasks in an optimum order based on time, importance or other criteria. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $17.75 - $24.00 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its unique offering of world-class products, supply chain resilience and clinical practice expertise, Medline delivers improved clinical, financial, and operational outcomes. Headquartered in Northfield, IL, the company employs over 43,000 people worldwide and operates in over 100 countries and territories.

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