Customer Service Representative - Financial Assistance Counselor
Description:
• Work Remote Position
• Performs day- to- day customer service activities within the hospital revenue operations
• Serves as part of a Customer Service team responsible for ensuring excellent customer satisfaction
• Performs customer service activities handling various self-pay and insurance billing and collection inquiries
• Assists patients in the resolution of billing issues
• Provides detailed documentation and reports of customer complaints
• Tracks trends of customer service encounters
• Resolves independently or escalates issues affecting customer complaints
• Performs communication and follow-up processes related customer service
• Performs other duties as needed and assigned by the supervisor
Requirements:
• High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program
• At least one (1) year of experience and relevant knowledge of revenue cycle functions
• Experience in a complex, multi-site environment preferred
• Financial counseling experience needed
• Experience with the Epic medical billing system needed
• Previous service/call center experience
• Excellent verbal and written communication skills and organizational abilities
• Strong interpersonal skills in interacting with internal and external customers
• Ability to work independently and operate keyboard and telephone effectively
• Basic understanding of Microsoft Office
• Completion of regulatory/mandatory certifications and skills validation competencies preferred
Benefits:
Apply Now
Apply Now
• Work Remote Position
• Performs day- to- day customer service activities within the hospital revenue operations
• Serves as part of a Customer Service team responsible for ensuring excellent customer satisfaction
• Performs customer service activities handling various self-pay and insurance billing and collection inquiries
• Assists patients in the resolution of billing issues
• Provides detailed documentation and reports of customer complaints
• Tracks trends of customer service encounters
• Resolves independently or escalates issues affecting customer complaints
• Performs communication and follow-up processes related customer service
• Performs other duties as needed and assigned by the supervisor
Requirements:
• High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program
• At least one (1) year of experience and relevant knowledge of revenue cycle functions
• Experience in a complex, multi-site environment preferred
• Financial counseling experience needed
• Experience with the Epic medical billing system needed
• Previous service/call center experience
• Excellent verbal and written communication skills and organizational abilities
• Strong interpersonal skills in interacting with internal and external customers
• Ability to work independently and operate keyboard and telephone effectively
• Basic understanding of Microsoft Office
• Completion of regulatory/mandatory certifications and skills validation competencies preferred
Benefits:
Apply Now
Apply Now