Customer Service Representative - Field Solutions

Primerica is recognized as one of the best places to work, and they are seeking Customer Service Representatives to join their Agent Services department. The role involves delivering exemplary customer service to term life policyholders and agents, addressing inquiries related to insurance policies, and documenting findings thoroughly. Responsibilities Deliver exemplary customer service to Primerica term life policyholders and agents Address verbal and written inquiries pertaining to term life insurance policies Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes Identify concerns, ask appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly Perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary Recognize priority situations and understand when to notify appropriate parties Skills Minimum high school diploma or GED Excellent PC skills Intermediate skills in Microsoft Word Excellent verbal and written communication skills Excellent customer service skills Attention to detail Ability to maintain knowledge of company's products and procedures Ability to communicate professionally with irate customers 1 year of call center customer service experience preferred but not required Previous insurance or financial services experience is a plus Benefits Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Spending Account & Health Savings Account Professional development Tuition reimbursement Company-sponsored social and philanthropy events Company Overview Primerica is a financial services company that offers financial education, products, and services to their clients. It was founded in 1977, and is headquartered in Duluth, Georgia, USA, with a workforce of 1001-5000 employees. Its website is