Customer Service Representative - Collections

Commerce Bank is dedicated to helping people find financial safety and success while fostering a supportive workplace culture. The Customer Service Representative - Collections plays a critical role in minimizing delinquency rates by assisting customers with their financial obligations and negotiating repayment options.ResponsibilitiesCollect on low-risk accounts to minimize the Bank’s 30+ delinquency rateAssist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bankNegotiate repayment options by asking questions and offering applicable solutionsHandle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessaryProvide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivityPerform other duties as assignedSkillsGeneral understanding of collection management software, such as TSYS, SHAW, DM9, etcFamiliarity with inbound/outbound/blended dialing environmentExcellent customer service skillsAbility to maintain a high degree of confidentialityMotivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesInquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skillsAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesBasic level proficiency with Microsoft Word, Excel and OutlookHigh School Diploma or equivalent combination of education and experience required1+ year customer service experience requiredCollections experience preferredBenefitsEmployer sponsored health, dental, and vision insurance401(k)Life insurancePaid vacationPaid personal timeCareer developmentEducation assistanceVoluntary supplemental benefitsCompany OverviewCommerce Bank is a commercial bank that offers financial products and banking services. It was founded in 1865, and is headquartered in Kansas City, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://www.commercebank.com/.Company H1B SponsorshipCommerce Bank has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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