Customer Service Representative - Client Relations - Knoxville, TN
Edfinancial is a supportive employee-focused company that encourages growth and development. They are seeking a Customer Service Representative to handle customer calls, provide information about products, resolve issues, and collaborate with the team to maintain a positive work environment. Responsibilities Handle inbound and outbound calls with professionalism and empathy Provide accurate, clear information about our products and services Resolve questions and issues quickly while maintaining compliance with federal and company guidelines Use sound judgment and strong communication skills to support each customer interaction Collaborate with your team to create a positive, high-quality work environment Maintain confidentiality and data security at all times Stay current with system updates, loan phases, and compliance standards Complete annual training and certifications Support other departments during peak seasons Skills Strong communication and listening skills A professional, positive attitude Ability to stay organized and meet daily goals Basic computer proficiency Open availability during business hours Benefits Paid training, certifications, and opportunities for advancement. Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance. Company Overview Edfinancial Services provides exceptional customer-driven student loan servicing. It was founded in 1995, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is