Customer Service Representative Car Club- Late Shift, Remote / Work from Home

Overview We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career? We’re currently seeking home-based Customer Service Representatives to join our Enterprise Car Club evening team. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days! Our Clubhouse team provides 24/7 support to ECC members. This role involves working evening shifts scheduled between either between 3:00pm - Midnight or 6:00pm - Midnight up to five shifts per week across Monday to Sunday, to include 1 weekend shift. This is a remote based role and can be for between 30 and 40 hours per week. What you can expect from Enterprise Car Club: Career and development opportunities Preferential membership rates Tailored training program Part of a global contact centre team On-going support and coaching Fun virtual team environment If you are tech savvy and passionate about delivering great service hit the apply button today! Responsibilities Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner Provide technical support to members Compliance with company policies and internal processes Using initiative and decision making skills to perform a variety of duties Qualifications Passion for problem solving and investigating solutions for members Attention to detail with a curious mind and desire to learn Ability to work in a fast-paced environment. You can expect to spend 95% of your time supporting members during peak seasons. Ability to identify risks and take appropriate action Confidence communicating on the phone with members, colleagues and management. Adaptability in using online systems and new technology Strong ability to multitask using varied systems and processes Process driven skill set that thrives when multitasking Basic car knowledge is desirable but not essential Enjoys working within a virtual office where fun and teamwork rules! Key (minimum) requirements - Personal Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted) Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required) Strong PC skills and technical aptitude