Customer Service Representative – Austin, TX – Client Relations, Order Management & Showroom Experience Specialist at arenaflex
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About arenaflex – Innovating Spaces Worldwide
arenaflex is a global leader in the design and production of high‑performance architectural and decorative surfaces. With a presence in more than 100 countries across five continents, we empower architects, designers, builders, and homeowners to create inspiring, sustainable environments. Our portfolio includes cutting‑edge, environmentally responsible surface solutions that transform kitchens, bathrooms, façades, outdoor living areas, and commercial spaces.
Founded on a culture of relentless innovation, relentless quality, and unwavering commitment to sustainability, arenaflex is continuously expanding its footprint. Our multinational teams collaborate across borders, sharing expertise and driving forward projects that push the boundaries of design and functionality. As we continue to grow, we are looking for passionate professionals who want to be part of a dynamic, future‑focused organization.
Why This Role Matters
In the heart of Austin’s vibrant business community, the Customer Service Representative serves as the bridge between arenaflex’s customers and our global operations. You will be the trusted voice that guides clients through product inquiries, pricing, order processing, delivery coordination, invoicing, and post‑sale support. By delivering exceptional service, you help shape lasting relationships, protect arenaflex’s reputation, and contribute directly to revenue growth.
Key Responsibilities
As a cornerstone of our customer‑facing team, you will:
Develop and nurture customer relationships by acting as the primary point of contact for inquiries, issues, and feedback.
Process, monitor, and follow up on purchase orders to ensure accurate entry, timely fulfillment, and alignment with customer expectations.
Provide proactive service and administrative support, delivering material delivery schedules, order status updates, and alerting sales teams to any discrepancies.
Communicate product availability, lead times, and pricing with speed, clarity, and friendliness to maintain high satisfaction levels.
Create, review, and correct invoices, handling returns and adjustments as needed.
Coordinate showroom visits, lead material viewings, and reserve specific items for clients.
Resolve end‑to‑end customer issues, from order placement through delivery, and manage account receivables.
Deliver multi‑channel support via phone, face‑to‑face interactions, and email correspondence.
Perform data analysis in SAP and other ERP tools at the request of senior managers to drive operational insights.
Maintain and organize the showroom, including ordering supplies, stocking equipment, and displaying marketing materials.
Log daily visitors and events in SalesForce, capturing valuable contact information for future outreach.
Support the sales team by preparing sample shipments, checking inventory levels, and flagging potential stock issues that could impact sales targets.
Undertake additional tasks as assigned by the manager, demonstrating flexibility and a proactive mindset.
Essential Qualifications
Experience: Minimum 3 years of customer service experience, with at least 2 years focused on invoicing and order entry.
Industry Background (Preferred): Experience in construction, manufacturing, distribution, or a related field is highly valued.
Education: High School Diploma or GED required; an associate’s or bachelor’s degree is a strong plus.
Technical Proficiency: High competency with Microsoft Outlook, Excel, and Word; familiarity with SAP, ERP, or similar order‑management systems is desired.
Core Skills and Competencies
Customer‑Centric Mindset: Demonstrated ability to empathize, listen actively, and resolve issues with patience and passion.
Multi‑Tasking Ability: Thrive in a fast‑paced environment, juggling multiple requests without sacrificing quality.
Communication Excellence: Strong written and verbal skills; articulate complex information in clear, concise language.
Analytical Acumen: Comfortable extracting insights from data, producing reports, and making recommendations based on findings.
Team Collaboration: Work seamlessly with sales, logistics, finance, and operations teams to achieve shared objectives.
Tech‑Savvy: Quick learner of new software platforms, with a willingness to adopt emerging tools that improve efficiency.
What You’ll Gain – Growth, Learning & Advancement
arenaflex invests heavily in its people. As a Customer Service Representative, you will have access to:
Professional Development Programs: Paid training courses, webinars, and certifications related to customer experience, ERP systems, and industry trends.
Mentorship Opportunities: Direct guidance from seasoned managers and senior leaders who will help you chart a clear career path.
Career Ladder: Proven pathways to advance into senior service roles, account management, operations supervision, or sales support leadership.
Cross‑Functional Exposure: Regular interaction with global teams, providing insight into international market dynamics and best practices.
Work Environment & Culture at arenaflex
Our Austin office reflects arenaflex’s commitment to an inclusive, vibrant, and collaborative workplace:
International Mindset: Work alongside colleagues from over 100 countries, gaining a global perspective.
Innovation‑Driven: A culture that celebrates creative problem‑solving and encourages you to suggest process improvements.
Diversity & Inclusion: An environment where every voice is heard and respected, aligned with our equal‑opportunity principles.
Modern Facilities: A well‑equipped showroom, comfortable break areas, and ergonomically designed workspaces.
Community Engagement: Opportunities to participate in local sustainability initiatives and industry events.
Compensation, Perks & Benefits
Base Pay: Competitive hourly rate ranging from $19 – $21, commensurate with experience, education, and market considerations.
Performance Incentives: Eligibility for an annual award tied to individual and arenaflex performance metrics.
Comprehensive Benefits Package:
Medical, Dental, and Vision coverage
Short‑term and Long‑term Disability insurance
Basic Life & Supplemental Life insurance
401(k) retirement plan with company matching, enrollment effective the first of the month
Paid Time Off (PTO) accrued monthly, plus 5 sick days annually
Two floating holidays per year (one floating holiday for hires after July 1)
All benefits are subject to eligibility criteria and may be adjusted in accordance with company policies and applicable law.
How to Apply
If you are ready to bring your customer service expertise to a thriving, globally recognized organization, we want to hear from you. Click the link below to submit your application through our career portal.
Apply Now
Join arenaflex – Shape the Future of Design
At arenaflex, we believe that extraordinary spaces begin with extraordinary people. By joining our Austin team, you will play a pivotal role in delivering the seamless, personalized service that our customers expect from a world‑leading surface solutions provider. Together, we will inspire innovation, champion sustainability, and create environments that delight both today’s users and tomorrow’s generations.
Take the next step in your career. Apply today and become a valued member of arenaflex’s mission to transform spaces worldwide.
Apply Now
About arenaflex – Innovating Spaces Worldwide
arenaflex is a global leader in the design and production of high‑performance architectural and decorative surfaces. With a presence in more than 100 countries across five continents, we empower architects, designers, builders, and homeowners to create inspiring, sustainable environments. Our portfolio includes cutting‑edge, environmentally responsible surface solutions that transform kitchens, bathrooms, façades, outdoor living areas, and commercial spaces.
Founded on a culture of relentless innovation, relentless quality, and unwavering commitment to sustainability, arenaflex is continuously expanding its footprint. Our multinational teams collaborate across borders, sharing expertise and driving forward projects that push the boundaries of design and functionality. As we continue to grow, we are looking for passionate professionals who want to be part of a dynamic, future‑focused organization.
Why This Role Matters
In the heart of Austin’s vibrant business community, the Customer Service Representative serves as the bridge between arenaflex’s customers and our global operations. You will be the trusted voice that guides clients through product inquiries, pricing, order processing, delivery coordination, invoicing, and post‑sale support. By delivering exceptional service, you help shape lasting relationships, protect arenaflex’s reputation, and contribute directly to revenue growth.
Key Responsibilities
As a cornerstone of our customer‑facing team, you will:
Develop and nurture customer relationships by acting as the primary point of contact for inquiries, issues, and feedback.
Process, monitor, and follow up on purchase orders to ensure accurate entry, timely fulfillment, and alignment with customer expectations.
Provide proactive service and administrative support, delivering material delivery schedules, order status updates, and alerting sales teams to any discrepancies.
Communicate product availability, lead times, and pricing with speed, clarity, and friendliness to maintain high satisfaction levels.
Create, review, and correct invoices, handling returns and adjustments as needed.
Coordinate showroom visits, lead material viewings, and reserve specific items for clients.
Resolve end‑to‑end customer issues, from order placement through delivery, and manage account receivables.
Deliver multi‑channel support via phone, face‑to‑face interactions, and email correspondence.
Perform data analysis in SAP and other ERP tools at the request of senior managers to drive operational insights.
Maintain and organize the showroom, including ordering supplies, stocking equipment, and displaying marketing materials.
Log daily visitors and events in SalesForce, capturing valuable contact information for future outreach.
Support the sales team by preparing sample shipments, checking inventory levels, and flagging potential stock issues that could impact sales targets.
Undertake additional tasks as assigned by the manager, demonstrating flexibility and a proactive mindset.
Essential Qualifications
Experience: Minimum 3 years of customer service experience, with at least 2 years focused on invoicing and order entry.
Industry Background (Preferred): Experience in construction, manufacturing, distribution, or a related field is highly valued.
Education: High School Diploma or GED required; an associate’s or bachelor’s degree is a strong plus.
Technical Proficiency: High competency with Microsoft Outlook, Excel, and Word; familiarity with SAP, ERP, or similar order‑management systems is desired.
Core Skills and Competencies
Customer‑Centric Mindset: Demonstrated ability to empathize, listen actively, and resolve issues with patience and passion.
Multi‑Tasking Ability: Thrive in a fast‑paced environment, juggling multiple requests without sacrificing quality.
Communication Excellence: Strong written and verbal skills; articulate complex information in clear, concise language.
Analytical Acumen: Comfortable extracting insights from data, producing reports, and making recommendations based on findings.
Team Collaboration: Work seamlessly with sales, logistics, finance, and operations teams to achieve shared objectives.
Tech‑Savvy: Quick learner of new software platforms, with a willingness to adopt emerging tools that improve efficiency.
What You’ll Gain – Growth, Learning & Advancement
arenaflex invests heavily in its people. As a Customer Service Representative, you will have access to:
Professional Development Programs: Paid training courses, webinars, and certifications related to customer experience, ERP systems, and industry trends.
Mentorship Opportunities: Direct guidance from seasoned managers and senior leaders who will help you chart a clear career path.
Career Ladder: Proven pathways to advance into senior service roles, account management, operations supervision, or sales support leadership.
Cross‑Functional Exposure: Regular interaction with global teams, providing insight into international market dynamics and best practices.
Work Environment & Culture at arenaflex
Our Austin office reflects arenaflex’s commitment to an inclusive, vibrant, and collaborative workplace:
International Mindset: Work alongside colleagues from over 100 countries, gaining a global perspective.
Innovation‑Driven: A culture that celebrates creative problem‑solving and encourages you to suggest process improvements.
Diversity & Inclusion: An environment where every voice is heard and respected, aligned with our equal‑opportunity principles.
Modern Facilities: A well‑equipped showroom, comfortable break areas, and ergonomically designed workspaces.
Community Engagement: Opportunities to participate in local sustainability initiatives and industry events.
Compensation, Perks & Benefits
Base Pay: Competitive hourly rate ranging from $19 – $21, commensurate with experience, education, and market considerations.
Performance Incentives: Eligibility for an annual award tied to individual and arenaflex performance metrics.
Comprehensive Benefits Package:
Medical, Dental, and Vision coverage
Short‑term and Long‑term Disability insurance
Basic Life & Supplemental Life insurance
401(k) retirement plan with company matching, enrollment effective the first of the month
Paid Time Off (PTO) accrued monthly, plus 5 sick days annually
Two floating holidays per year (one floating holiday for hires after July 1)
All benefits are subject to eligibility criteria and may be adjusted in accordance with company policies and applicable law.
How to Apply
If you are ready to bring your customer service expertise to a thriving, globally recognized organization, we want to hear from you. Click the link below to submit your application through our career portal.
Apply Now
Join arenaflex – Shape the Future of Design
At arenaflex, we believe that extraordinary spaces begin with extraordinary people. By joining our Austin team, you will play a pivotal role in delivering the seamless, personalized service that our customers expect from a world‑leading surface solutions provider. Together, we will inspire innovation, champion sustainability, and create environments that delight both today’s users and tomorrow’s generations.
Take the next step in your career. Apply today and become a valued member of arenaflex’s mission to transform spaces worldwide.
Apply Now