Customer Service Representative At Aetna - Par...

January 30, 2024 Join Aetna's dynamic team as a Customer Service Representative, where you'll engage with our valued members and healthcare providers to deliver exceptional service. As a part-time representative, you'll play a pivotal role in ensuring our customers receive the support they need, contributing to their overall satisfaction and well-being. What You Will Do: Provide prompt, courteous, and accurate responses to inquiries from members, healthcare providers, and internal stakeholders via phone, email, and chat. Assist members with understanding their benefits, coverage, and claims processing, ensuring they have the information necessary to make informed healthcare decisions. Navigate various computer systems to access and update member information, process claims, and resolve issues efficiently. Collaborate with cross-functional teams to escalate and resolve complex member concerns, striving to achieve first-call resolution whenever possible. Demonstrate empathy and active listening skills while addressing member concerns and inquiries, fostering positive relationships and trust. Requirements: High school diploma or equivalent; some college coursework preferred. Prior customer service experience in a fast-paced environment, preferably in healthcare, insurance, or a related field. Excellent communication skills, both verbal and written, with a strong command of English grammar and spelling. Proficiency in navigating computer systems and basic knowledge of Microsoft Office Suite. Ability to multitask, prioritize tasks, and adapt to changing priorities in a dynamic work environment. Empathy, patience, and a genuine desire to help others. Opportunity Benefits: Competitive hourly wage with opportunities for performance-based incentives. Flexible part-time schedule with options for morning, afternoon, or evening shifts to accommodate various lifestyles. Comprehensive training program to equip you with the knowledge and skills necessary to excel in your role. Career development and advancement opportunities within Aetna, with access to ongoing training and professional growth resources. Employee benefits package, including medical, dental, and vision coverage, as well as retirement savings options. Collaborative and inclusive work culture that values diversity and teamwork, with opportunities to participate in employee resource groups and community service initiatives. Join Aetna's team as a part-time Customer Service Representative and make a meaningful difference in the lives of our members while advancing your career in the healthcare industry. Apply now to embark on a rewarding journey with us! Apply For This Job Now