Customer Service Representative

Optum is a healthcare organization seeking a Customer Service Representative to join their team in Golden, CO. The role involves assisting customers by answering phone calls, addressing their needs, and coordinating with clinical staff to ensure patient care.ResponsibilitiesAnswer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needsAsk appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systemsCommunicate directly with clinical staff for patient needsMedication refills, referral requests, chart troubleshootingScheduling appointments for patients - entering and updating demographicsOther tasks as neededSkillsHigh School Diploma/GED OR equivalent work experienceMust be 18 years of age OR older1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job toolsExperience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applicationsAbility to type 40 wpmAbility to work full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm MST1+ years of health care experience1+ years of call center experienceKnowledge of Medical TerminologyBenefitsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionCompany OverviewOptum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group. It was founded in 2011, and is headquartered in Eden Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.optum.com/.Company H1B SponsorshipOptum has a track record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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