Customer Service Representative - 100803

Terminix is a global leader in Pest Control and other services, dedicated to protecting people and enhancing lives. The Customer Service Representative role focuses on ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns in a fast-paced environment.ResponsibilitiesHelping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other mattersDocumenting customer information and call history information accurately for future referenceProcessing orders for new services requestedMaintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offersPreparing correspondence and coordinating with other functions as necessary to resolve issuesSkillsBeing a high school graduate/having a GED is a requirementYou enjoy interacting with customers and providing great serviceYou are good at solving problems and clearly explaining solutionsYou thrive in a face paced, high-volume environmentYou have strong communication skills – interpersonal and writtenYou have basic computer skills including having worked with Microsoft Office productsYou can type 25+ words per minutePrior customer service/call center experience is highly desired, but not requiredBenefitsComprehensive training, all paid by the companyVery competitive compensation programOpportunities for advancement and career growth – including paths into management level rolesMedical, dental and vision coverage + discounts on Terminix brandsShort/long-term Disability and Life InsurancePaid time offTuition Reimbursement benefits (for FT Colleagues)401(k) retirement plan with company-matching contributionsVacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibilityCompany OverviewTerminix specializes in providing residential and commercial pest control. It was founded in 1927, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.terminix.com/.Company H1B SponsorshipTerminix has a track record of offering H1B sponsorships, with 1 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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