Customer Service Rep - Average $25 per hour - Part Time w/ Ski Pass

Seasonal (Seasonal) Service | Simple | Purposeful | Curious | Give Ski Butlers is the global leader in ski and snowboard rental delivery, servicing 50+ resorts in North America and Europe. Headquartered in Park City, UT, Ski Butlers was born in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. The mountains... the skiing, the passion — it is who we are. It makes up our identity. We love getting to share that passion with you and helping you explore the mountains. Ski Butlers prioritizes, above all else, offering exceptional service through a culture of fun, accountability, and teamwork. That team, passion and culture connect everyone in the company from our CEO to a first-year ski technician. In addition to living our five core values of 1) Service, 2) Simple, 3) Purposeful, 4) Curious and 5) Give, our culture is also about being a part of something bigger. Whether it is helping Ski Butlers achieve our net zero climate initiatives, building lifelong friendships, or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make. Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company. The Job: Ski Butlers Vail & Beaver Creek is looking for customer service representatives to deliver Legendary Service to guests in the Vail Valley. Part time employment available! Part time perks include flexible scheduling and an Alterra Mountain Company ski pass for your winter trips to Steamboat, Winter Park, Salt Lake City, California, and other Alterra locations! Ski Technicians' work shifts combine multiple responsibilities, always keeping the job fresh, fun and changing daily. Core responsibilities include interacting with our customers by delivering equipment rentals to their accommodations, offering our support service throughout their stay and picking up equipment after their final day on the mountain. No prior experience is required. The Shifts: Full-time Ski Technicians will work 5 shifts per week - Start date is 12/4/23 at latest Full time is considered a minimum of 32 hours per week. We are also hiring for part time positions for this role AM shift 630am-230pm / PM shift 2pm-10pm. Our schedule allows you to get out skiing/riding any day you want to! Compensation For Part Time: Part time Ski Technicians have a base wage of $18/hour, plus tips. For the 22/23 season, average wage including credit card tips (excluding cash tips pocketed) was between $25 - $33 per hour. A part time Ski Technicians will receive an AMC ski pass on their start date. This provides unlimited skiing to Steamboat, Winter Park, Mammoth, Palisades, Solitude and more 401K benefit and match for ALL staff members over 21 years old On-Road Responsibilities: Deliver ski/snowboard rentals and accessories to our customers’ accommodations, getting the guest excited about their ski trip by focusing on our Key Customer Requirements: On Time: Arrive five minutes earlier than the agreed upon time. Equipment: Choose the right equipment for each guest in the best condition. Communication: Set clear expectations around the entire scope of service. Provide equipment support to our guests throughout their stay. Pickup all equipment after our guests' last day on snow. Gas up, wash vans and clean the interior regularly. Shop Responsibilities: Packing orders for future deliveries. Basic ski tuning, waxing and general maintenance of our equipment. Organization and cleanliness of the shop. Restocking vans with extra equipment. Answering and making calls to our customers. Application Deadline: Recruiting timelines vary by position. This position is open and still accepting applications. We love everything snow. The mountains, the skiing, the passion - it's who we are. It makes up our identity. We are looking for like-minded team members who are excited to spend a winter in the mountains and share their passion with our customers. Our Values: Service: Delivering legendary service Simple: Keep it simple Purposeful: Be purposeful in everything we do Curious: Be curious to continue learning and growing Give: Give back to our local communities With service to over 50+ resorts throughout North America and Europe, we make it easy for you to pick the market you want to live and work

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