Customer Service Rep.

Customer Service Representative reporting to the Customer Service Manager, is responsible to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency concerning potential jobs, existing orders and new orders; communication with the sales staff and the customer. Responsibilities • Manage large amounts of incoming calls • Build sustainable relationships and trust with customer accounts through open and interactive communication • Follow communication procedures, guidelines and policies; keeping records of customer interactions, process customer accounts and file documents • Generate sales leads; generate RFQ’s and give to estimator • Interact with sales and or customers to answer questions and develop samples for quoting and per customer acknowledgements • Communicate completed quotes to sales or customer • Receive and write up orders to be entered • Follow orders through production and keep sales and customer apprised of progress and or problems • Put in pick tickets for shipping; manage stored inventory and release dates • Adhere to all ISO / SQF / HACCP personnel GMP practices, conduct and safety policies. Requirements • Proven customer support experience or experience as a client service representative • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Attention to detail • Ability to deal with many tasks at once • Self- motivated • High school diploma (or equivalent) plus 3-5years experience Apply tot his job