Customer Service Rep 1

Primerica is a leader in the insurance industry, and they are seeking a Customer Service Representative to join their Insurance Services department. The role involves delivering exemplary customer service to policyholders, addressing inquiries related to life insurance policies, and assisting clients with billing and policy coverage questions.ResponsibilitiesAnswer telephone and respond to inquiries from 9 a.m. to 4 p.mReview and respond to incoming correspondenceProcess duplicate policies for old and current product policiesIndex correspondence for ImagingProcess address changes for old and current product policiesContribute to team effort by accomplishing related results as neededResolve customer complaints via phone, email or mailDemonstrate strong customer orientation and take responsibility to ensure customers are satisfiedSkillsMinimum high school diploma or GEDExcellent PC skillsIntermediate skills in Microsoft WordExcellent verbal and written communication skillsExcellent customer service skillsAttention to detailAbility to maintain knowledge of company's products and proceduresAbility to communicate professionally with irate customers1 year of call center customer service experience preferred but not requiredPrevious insurance or financial services experience is a plusBenefitsDay one health, dental, and vision insurance401(k) Plan with competitive employer matchVacation, sick, holiday and volunteer time offLife and disability insuranceFlexible Savings Account & Health Savings AccountProfessional developmentTuition reimbursementCompany OverviewPrimerica is a financial services company that offers financial education, products, and services to their clients. It was founded in 1977, and is headquartered in Duluth, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.primerica.com.



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