Customer Service Project Manager
Advanced Personnel Resources is recruiting professionals for a new Customer Service Project Manager position with our High Point, NC client. Our client is a worldwide leading furniture manufacturer and offers a competitive starting salary and excellent benefits. We seek highly motivated individuals with 3+ years of customer service and project management experience. Experience within the... furniture industry is highly preferred.
Hours: Monday-Friday 8am-5pm
Pay: $20-$24 per hour
Responsibilities
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with PM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Hospitality Industry Experience
QuickBooks experience preferred
Apply Now
Hours: Monday-Friday 8am-5pm
Pay: $20-$24 per hour
Responsibilities
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with PM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Hospitality Industry Experience
QuickBooks experience preferred
Apply Now