Customer Service Pre-Sales SDR - Fully Remote

SmashDiscount is a B2B company selling into hotels, healthcare, universities and other institutions for 10 years. Our growing team is seeking an outgoing and detail-oriented individual to join as a Customer Service Pre-Sales Representative. This full-time, work-from-home position places a strong focus on pre-sales activities, while also supporting inbound customer service. This role includes commission in addition to the base salary. If you're organized, confident reaching out to prospects, and love engaging with people this role is for you. What You’ll Do Pre-Sales (Primary Focus) • Research potential customers using online tools and databases • Identify and confirm accurate prospect contact information • Conduct outreach via email and phone to introduce our company and product line • Qualify leads by gathering interest and relevant needs information • Document all prospect interactions in our CRM • Coordinate with the sales and management teams to pass along qualified leads Customer Service (Secondary Focus) • Efficiently prepare Quotes for prospects • Learn our product catalog to confidently answer prospect questions • Collaborate with colleagues to resolve any escalated issues • Maintain a friendly, positive attitude with every prospect touchpoint Who You Are • A clear and confident communicator (written and verbal) • Friendly, people-focused, and motivated by results • Tech-savvy and comfortable using web tools and CRM platforms • Self-disciplined and effective working from home • Organized and capable of juggling multiple priorities • Interested in building or expanding a career in sales Requirements • High school diploma or equivalent • 1+ year experience in customer service, support or sales • Experience in outbound communication or sales support is a plus • Reliable internet connection and distraction-free home workspace • Plus if you are competent with B2B sales or support • Plus if you are competent with ChatGPT Why Join Us? • Pay: $17.00 per hour starting + commission • Raise: First review within 6 months eligible for raise • Schedule: Full-time, Monday to Friday • No In Office: 100% work-from-home • PTO: Eligible after 1 month • Health Benefits: Eligible after 3 months • Growth: Advancement opportunities in a growing company Job Type: Full-time Pay: From $17.00 per hour Benefits: • Health insurance • Work from home Work Location: Remote Apply tot his job