Customer Service Part Time - Part-time
div h4Job Details/h4 divstrongLevel/strong: nbsp;nbsp;nbsp;Experienced/div divstrongJob Location/strong: nbsp;nbsp;nbsp;Dallas, Texas - Dallas, TX/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Part Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$18.00 Hourly/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Description/h4p style="margin-left:0in; margin-right:0in; text-align:center"strongspan style="background-color:#ffff00"Sign on Bonus of $1000!/span/strong/p p style="margin-left:0in; margin-right:0in"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongspan style="background-color:#ffffff"span style="color:#2d2d2d"Union Supply Group/span/span/strong/span/span/p p style="margin-left:0in; margin-right:0in"nbsp;/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#444444"Union Supply Group Since its founding in 1991, Union Supply Group has grown into the most innovative and price-sensitive supplier of commissary goods and services. Union Supply provides food, apparel, footwear, electronics, and personal-care products to State, Federal, and County correctional institutions nationwide./span/span/span/span/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Work with a team culture of respect, career growth, job security, and competitive compensation! We strive for a positive environment where everyone can grow and learn at every step of their journey. With Union Supply Group you will know you will be entrusted with making a great impact on the organization./span/span/p pnbsp;/p p style="margin-left:0in; margin-right:0in"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongspan style="background-color:#ffffff"span style="color:#2d2d2d"Union Supply Group/span/span/strongspan style="background-color:#ffffff"span style="color:#2d2d2d" is hiring strongCall Center Representatives/strong for our Call Center in Dallas, TX.strong /strong/span/spanThis position is a combination of customer service and quot;heavyquot; order processing.nbsp;strongspan style="background-color:#ffffff"span style="color:#2d2d2d"To qualify for this position, mustnbsp;have exceptional customer service skills/experience. /span/span/strong/span/span/p p style="margin-left:0in; margin-right:0in"nbsp;/p p style="margin-left:0in; margin-right:0in; text-align:center"span style="font-size:16px"span style="font-family:Arial,Helvetica,sans-serif"strongemuspan style="background-color:#ffffff"span style="color:#2d2d2d"This is not a remote/work-from-home position./span/span/u/em/strong/span/span/p p style="margin-left:0in; margin-right:0in"nbsp;/p p style="margin-left:0in; margin-right:0in"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"The strongCall Center Representative/strong is responsible for taking inbound calls, and heavy orders processing, providing status on orders and providing customer service assistance to English and Spanish-speaking customers./span/span/p p style="margin-left:0in; margin-right:0in"nbsp;/p pstrongspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffff00"The possibilities for growth within Union Supply Group as endless, join our team and find out!/span/span/span/strong/p p style="margin-left:0in; margin-right:0in"nbsp;/p p style="margin-left:0in; margin-right:0in"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongspan style="background-color:#ffffff"span style="color:#2d2d2d"Essential Tasks:/span/span/strong/span/span/p ul lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Maintaining a positive, empathetic, and professional attitude toward customers at all times./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Responding promptly to customer inquiries./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Ensure customer satisfaction and provide professional customer support./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Process customer orders and process payments./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Encourage customers to purchase additional products./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Keeping records of customer interactions, transactions, comments, and complaints./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Communicating and coordinating with colleagues as necessary./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Ability to understand customersrsquo; needs with strong objection/response handling./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Acknowledging and resolving customer complaints./span/span/span/span/li /ul p style="margin-left:0in; margin-right:0in"nbsp;/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongWe offer:/strong/span/span/p ul lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongCareer advancement/strong. We continuously strive to upskill our employees and offer internal employees the opportunity to thrive and grow within the company./span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongTraining amp; New skills/strong. nbsp;Yoursquo;ll learn. The opportunities are limitless. You will be given the opportunity to learn beyond your expertise and cross-train to allow you to expand your knowledge base./span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongTeam environment/strong. At Union Supply Group, we are a Team. It isnrsquo;t uncommon to work on small or large teams where everyone supports each other./span/span/li /ul pnbsp;/p pstrongBenefits Continued:/strong/p ul liCompetitive wage/li liTeam environment/li liGood Work-Life Balance/li li401(k) savings plan/li liPaid Time Off (PTO)/li liHoliday pay opportunities/li liBirthday PTO/li liOn-the-job training and skills development/li liEmployee Assistance Program/li /ul h4Qualifications/h4brp style="margin-left:0in; margin-right:0in"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongspan style="background-color:#ffffff"span style="color:#2d2d2d"Position Qualifications amp; Education Requirements:/span/span/strong/span/span/p ul lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"6 months to 1-year Customer Service Experience REQUIRED /span/spanemspan style="background-color:#ffffff"span style="color:#2d2d2d"(Call Center or Phone Customer Service Preferred)./span/span/em/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Order processing experience is required./span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"High School Diploma (or GED or High School Equivalence Certificate)./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Comfortable using computers./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Ability to stay calm with stressed or upset customers./span/span/span/span/li /ul pnbsp;/p puspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:14px"strongEqual Employment Opportunity Policy/strong/span/span/u/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:14px"Union Supply Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:14px"This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training./span/span/p pnbsp;/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:14px"stronguE-Verify/u/strong/span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:14px"This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9./span/span/p p style="margin-left:0in; margin-right:0in"nbsp;/p div h4Job Details/h4 divstrongLevel/strong: nbsp;nbsp;nbsp;Experienced/div divstrongJob Location/strong: nbsp;nbsp;nbsp;Dallas, Texas - Dallas, TX/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Part Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$18.00 Hourly/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Description/h4p style="margin-left:0in; margin-right:0in; text-align:center"strongspan style="background-color:#ffff00"Sign on Bonus of $1000!/span/strong/p p style="margin-left:0in; margin-right:0in"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongspan style="background-color:#ffffff"span style="color:#2d2d2d"Union Supply Group/span/span/strong/span/span/p p style="margin-left:0in; margin-right:0in"nbsp;/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#444444"Union Supply Group Since its founding in 1991, Union Supply Group has grown into the most innovative and price-sensitive supplier of commissary goods and services. Union Supply provides food, apparel, footwear, electronics, and personal-care products to State, Federal, and County correctional institutions nationwide./span/span/span/span/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Work with a team culture of respect, career growth, job security, and competitive compensation! We strive for a positive environment where everyone can grow and learn at every step of their journey. With Union Supply Group you will know you will be entrusted with making a great impact on the organization./span/span/p pnbsp;/p p style="margin-left:0in; margin-right:0in"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongspan style="background-color:#ffffff"span style="color:#2d2d2d"Union Supply Group/span/span/strongspan style="background-color:#ffffff"span style="color:#2d2d2d" is hiring strongCall Center Representatives/strong for our Call Center in Dallas, TX.strong /strong/span/spanThis position is a combination of customer service and quot;heavyquot; order processing.nbsp;strongspan style="background-color:#ffffff"span style="color:#2d2d2d"To qualify for this position, mustnbsp;have exceptional customer service skills/experience. /span/span/strong/span/span/p p style="margin-left:0in; margin-right:0in"nbsp;/p p style="margin-left:0in; margin-right:0in; text-align:center"span style="font-size:16px"span style="font-family:Arial,Helvetica,sans-serif"strongemuspan style="background-color:#ffffff"span style="color:#2d2d2d"This is not a remote/work-from-home position./span/span/u/em/strong/span/span/p p style="margin-left:0in; margin-right:0in"nbsp;/p p style="margin-left:0in; margin-right:0in"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"The strongCall Center Representative/strong is responsible for taking inbound calls, and heavy orders processing, providing status on orders and providing customer service assistance to English and Spanish-speaking customers./span/span/p p style="margin-left:0in; margin-right:0in"nbsp;/p pstrongspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffff00"The possibilities for growth within Union Supply Group as endless, join our team and find out!/span/span/span/strong/p p style="margin-left:0in; margin-right:0in"nbsp;/p p style="margin-left:0in; margin-right:0in"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongspan style="background-color:#ffffff"span style="color:#2d2d2d"Essential Tasks:/span/span/strong/span/span/p ul lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Maintaining a positive, empathetic, and professional attitude toward customers at all times./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Responding promptly to customer inquiries./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Ensure customer satisfaction and provide professional customer support./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Process customer orders and process payments./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Encourage customers to purchase additional products./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Keeping records of customer interactions, transactions, comments, and complaints./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Communicating and coordinating with colleagues as necessary./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Ability to understand customersrsquo; needs with strong objection/response handling./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Acknowledging and resolving customer complaints./span/span/span/span/li /ul p style="margin-left:0in; margin-right:0in"nbsp;/p pspan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongWe offer:/strong/span/span/p ul lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongCareer advancement/strong. We continuously strive to upskill our employees and offer internal employees the opportunity to thrive and grow within the company./span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongTraining amp; New skills/strong. nbsp;Yoursquo;ll learn. The opportunities are limitless. You will be given the opportunity to learn beyond your expertise and cross-train to allow you to expand your knowledge base./span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongTeam environment/strong. At Union Supply Group, we are a Team. It isnrsquo;t uncommon to work on small or large teams where everyone supports each other./span/span/li /ul pnbsp;/p pstrongBenefits Continued:/strong/p ul liCompetitive wage/li liTeam environment/li liGood Work-Life Balance/li li401(k) savings plan/li liPaid Time Off (PTO)/li liHoliday pay opportunities/li liBirthday PTO/li liOn-the-job training and skills development/li liEmployee Assistance Program/li /ul h4Qualifications/h4brp style="margin-left:0in; margin-right:0in"span style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"strongspan style="background-color:#ffffff"span style="color:#2d2d2d"Position Qualifications amp; Education Requirements:/span/span/strong/span/span/p ul lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"6 months to 1-year Customer Service Experience REQUIRED /span/spanemspan style="background-color:#ffffff"span style="color:#2d2d2d"(Call Center or Phone Customer Service Preferred)./span/span/em/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"Order processing experience is required./span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"High School Diploma (or GED or High School Equivalence Certificate)./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Comfortable using computers./span/span/span/span/li lispan style="font-size:14px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#2d2d2d"Ability to stay calm with stressed or upset customers./span/span/span/span/li /ul pnbsp;/p puspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:14px"strongEqual Employment Opportunity Policy/strong/span/span/u/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:14px"Union Supply Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:14px"This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training./span/span/p pnbsp;/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:14px"stronguE-Verify/u/strong/span/span/p pspan style="font-family:Arial,Helvetica,sans-serif"span style="font-size:14px"This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9./span/span/p p style="margin-left:0in; margin-right:0in"nbsp;/p Apply tot his job