**Customer Service & Operations Associate – Join arenaflex in Revolutionizing Retirement Savings**
At arenaflex, we're on a mission to solve critical problems in the $20 trillion retirement savings market with delightful products, scalable technology, and a world-class team. Our goal is to help Americans better save for retirement by modernizing the $1 trillion in retirement account transfers (401(k) rollovers) that happen annually and currently involve manual, paper-based processes. By doing so, we're assisting the almost 20 million Americans who change jobs each year with a 401(k) do the right thing with their assets rather than lose them to fees and taxes.
As a Customer Service & Operations Associate at arenaflex, you'll play a key role in helping our customers consolidate their retirement accounts. You'll be critical to ensuring customers have a great experience with us and end up with more confidence in their long-term finances. You'll also be an advocate for the customer and share customer feedback with our product & engineering teams to inform our product roadmap. We're a small team and moving fast – you'll work directly with all members of the company.
**What You'll Do:**
* Guide customers through the arenaflex rollover experience and answer their questions through chat, e-mails, and phone calls
* Become an expert on 401ks, rollovers, and IRAs
* Communicate with financial institutions and employers on behalf of customers to help with their transactions, where necessary
* Contribute to our internal knowledge-base and external FAQs based on customer questions/comments
* Synthesize customer feedback and share with other team-members
**What You'll Bring:**
* 4+ years of relevant experience in a customer service or client-facing role
* Experience working in the financial industry, preferably with FINRA licenses (e.g Series 6, 7)
* Strong interest in helping people achieve their financial goals
* Familiarity with customer service best practices and tools
* Ability to work flexible hours if necessary to solve customers' problems
* Experience at a startup or similar fast-paced organization, a plus
**Benefits We Offer:**
* Remote friendly anywhere in the United States with an office space in New York City
* Competitive compensation package (annual salary of $45,000-$52,000) and equity in the company
* Medical, dental, and vision insurance, with 100% premium covered for staff and 50% for dependents
* 401k plan access
* 12 weeks of fully-paid parental leave
**Our Culture:**
We're a mission-driven company focused on doing what's right – for our customers and for our team. That means assembling a group of diverse, hardworking people who want to be their best in a setting that's open and inclusive for all. We're committed to diversity in both measurable terms (e.g. gender, race) and across other dimensions like skill sets and experiences. We believe that a diverse, equitable and inclusive company enriches our professional and personal lives.
**Why Join arenaflex?**
* Be part of a team that's revolutionizing the retirement savings industry
* Work with a talented and passionate team that's dedicated to making a difference
* Enjoy a competitive compensation package and equity in the company
* Take advantage of our remote-friendly work environment and flexible hours
* Develop your skills and expertise in a fast-paced and dynamic environment
* Make a real impact on people's lives and help them achieve their financial goals
**How to Apply:**
If you're passionate about helping people achieve their financial goals and want to be part of a team that's making a difference, we want to hear from you. Apply now to join arenaflex as a Customer Service & Operations Associate and be part of our mission to revolutionize retirement savings.
**Apply Now!**
Apply Now
**About arenaflex:**
arenaflex is a mission-driven company solving critical problems in the $20 trillion retirement savings market with delightful products, scalable technology, and a world-class team. We're committed to diversity, equity, and inclusion and believe that a diverse, equitable and inclusive company enriches our professional and personal lives.
Apply Now
As a Customer Service & Operations Associate at arenaflex, you'll play a key role in helping our customers consolidate their retirement accounts. You'll be critical to ensuring customers have a great experience with us and end up with more confidence in their long-term finances. You'll also be an advocate for the customer and share customer feedback with our product & engineering teams to inform our product roadmap. We're a small team and moving fast – you'll work directly with all members of the company.
**What You'll Do:**
* Guide customers through the arenaflex rollover experience and answer their questions through chat, e-mails, and phone calls
* Become an expert on 401ks, rollovers, and IRAs
* Communicate with financial institutions and employers on behalf of customers to help with their transactions, where necessary
* Contribute to our internal knowledge-base and external FAQs based on customer questions/comments
* Synthesize customer feedback and share with other team-members
**What You'll Bring:**
* 4+ years of relevant experience in a customer service or client-facing role
* Experience working in the financial industry, preferably with FINRA licenses (e.g Series 6, 7)
* Strong interest in helping people achieve their financial goals
* Familiarity with customer service best practices and tools
* Ability to work flexible hours if necessary to solve customers' problems
* Experience at a startup or similar fast-paced organization, a plus
**Benefits We Offer:**
* Remote friendly anywhere in the United States with an office space in New York City
* Competitive compensation package (annual salary of $45,000-$52,000) and equity in the company
* Medical, dental, and vision insurance, with 100% premium covered for staff and 50% for dependents
* 401k plan access
* 12 weeks of fully-paid parental leave
**Our Culture:**
We're a mission-driven company focused on doing what's right – for our customers and for our team. That means assembling a group of diverse, hardworking people who want to be their best in a setting that's open and inclusive for all. We're committed to diversity in both measurable terms (e.g. gender, race) and across other dimensions like skill sets and experiences. We believe that a diverse, equitable and inclusive company enriches our professional and personal lives.
**Why Join arenaflex?**
* Be part of a team that's revolutionizing the retirement savings industry
* Work with a talented and passionate team that's dedicated to making a difference
* Enjoy a competitive compensation package and equity in the company
* Take advantage of our remote-friendly work environment and flexible hours
* Develop your skills and expertise in a fast-paced and dynamic environment
* Make a real impact on people's lives and help them achieve their financial goals
**How to Apply:**
If you're passionate about helping people achieve their financial goals and want to be part of a team that's making a difference, we want to hear from you. Apply now to join arenaflex as a Customer Service & Operations Associate and be part of our mission to revolutionize retirement savings.
**Apply Now!**
Apply Now
**About arenaflex:**
arenaflex is a mission-driven company solving critical problems in the $20 trillion retirement savings market with delightful products, scalable technology, and a world-class team. We're committed to diversity, equity, and inclusion and believe that a diverse, equitable and inclusive company enriches our professional and personal lives.
Apply Now