Customer Service Monitoring Representative

ADT is the #1 smart home security provider in the U.S., dedicated to helping save lives through innovative technology and services. The Customer Service Monitoring Representative is responsible for monitoring alarms and dispatching authorities to ensure the safety of residential and small business customers.ResponsibilitiesHandling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible partiesPaying attention to detail while documenting alarm handling procedures within the alarm screensCompleting alarm processing in accordance with departmental proceduresProviding alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backsReceiving inbound calls related to alarm call back inquiriesSkillsHigh school diploma or equivalent requiredMinimum of six (6) months of customer service experience requiredAbility to be licensed in multiple statesTechnical aptitude, problem solving skills and ability to prioritize multiple items at onceBenefitsPaid time offPet insurance401k + matchingComprehensive medical benefitsTuition reimbursement for academic pursuitsAdoption assistanceVolunteer opportunitiesChildcare and eldercare resourcesShort-term and long-term disability coverageLife insuranceWellbeing benefits6 paid holidaysCompany OverviewADT is a security company that provides smart home solutions and business security. It was founded in 1874, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.adt.com.



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