Customer Service (Licensed Account Representative)

NJM Insurance Group is a recognized leader in providing exceptional customer service, and they are seeking Licensed Account Representatives for their contact center. The role involves assisting customers with setting up new policies, completing transactions, and addressing coverage and billing inquiries to maintain the company's award-winning service reputation.ResponsibilitiesDeliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound callsProvide coverage options best suited to accommodate individual needs and administer transactions when necessaryDemonstrate effective time management to achieve performance goals/targetsProvide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insuranceSkillsExcellent verbal and written communication skillsStrong computer and navigation skills including proficiency in Microsoft Outlook and WordAccurate keyboarding skillsSuperior listening skillsStrong multi-tasking abilityPrior customer service or contact center experienceQuiet, distraction-free work area at homeHigh School Diploma or GED is requiredAn associate's or bachelor's degree is desiredBilingual skills are valued, but not requiredPersonal Lines Authority License is a plusBenefitsMedical Insurance (Blue Cross Blue Shield)Dental Insurance (Delta Dental)Vision (Delta Vision/ VSP)Flexible Spending AccountDiscounts on NJM auto insuranceTuition reimbursementLife insurance401(k) with employer match up to 8%Health, Dental, and Vision insuranceLife and Disability coverageGenerous PTOPaid Sick LeavePaid parental leaveCompany OverviewNJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers. It was founded in 1913, and is headquartered in West Trenton, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.njm.com.



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