Customer Service – Healthcare
Description: • Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools • Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system and internal systems • Document key benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums • Communicate with patients to clarify insurance coverage and respond to basic inquiries • Provide excellent customer service over the phone in a fast-paced, high-volume environment • Collaborate with clinical and billing teams regarding eligibility and authorization status • Identify and resolve discrepancies in insurance information; escalate complex cases as needed • Maintain compliance with HIPAA and patient privacy regulations • Adhere to scheduled shift: Monday-Friday 11:00am to 8:00pm EST / 10:00am to 7:00pm CT Requirements: • 1–2 years of experience in a healthcare call center or healthcare administration (insurance verification, patient registration, or medical billing) • Familiarity with health insurance terminology: copay, deductible, coinsurance, HMO, PPO, subscriber • Basic understanding of government-sponsored plans (Medicaid and Medicare) and their differences • Proficient in navigating healthcare systems; experience with EHRs preferred • Demonstrated excellence in customer service and client interaction • Clear and professional communication skills • Must successfully pass a criminal background check • High Speed Internet of 25MBPS download and 5MBPS upload; required to provide a speed test • Ability to directly hardwire to your modem • Required to have a quiet dedicated work area • Preferred: Experience in high-volume healthcare settings (e.g., specialty practices, call center) • Preferred: Familiarity with major insurance payers • Preferred: Strong adherence to daily schedules, tasks, and performance metrics • Preferred: Ability to multitask effectively while maintaining high attention to detail • Preferred: Self-motivated, well-organized, and skilled in time management and problem-solving • Preferred: Capable of working independently and collaboratively within a team environment Benefits: • Paid training period • Medical, Dental, Life, Vision, HSA, 401K • 7 Paid Holidays with no wait time to qualify • 6 PTO days (after 90 days) • Equipment provided Apply tot his job