Customer Service - Customer Care Specialist
Customer Service - Customer Care Specialist
Pay Rate: $20.00/hr. paid weekly
Hours: 9:00 AM - 5:30 PM, Monday - Friday...
Location: Remote
Duration: Temp to Hire
Position Overview
Customer Care Specialist will professionally answer incoming calls and provide a fast, accurate, and friendly experience for all customer inquiries. You will be responsible for handling all customer's concerns and making sure all customers needs are met. You will need to provide excellent service that will result in a one-call resolution.
Essential Responsibilities:
Provide information or guidance to rental car customers using a positive, empathetic, and professional approach
Use appropriate tools and resources to reach a complete and accurate resolution focusing on one-call resolution
Develop and maintain product, process, and technical knowledge related to services
Exhibit effective verbal and interpersonal communication skills tailored to the audience
Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance
Other duties as assigned
Qualifications:
High School Diploma or GED equivalent
1 year of customer service experience, inbound call center experience in a fast-paced environment is a plus
Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
Minimum of 30 words per minute typing skills
Strong interpersonal skills and ability to interact with varying personalities
Bi-lingual (Spanish) is a plus
Benefits (employee contribution):
Health insurance
Health savings account
Dental Insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Apply Now
Pay Rate: $20.00/hr. paid weekly
Hours: 9:00 AM - 5:30 PM, Monday - Friday...
Location: Remote
Duration: Temp to Hire
Position Overview
Customer Care Specialist will professionally answer incoming calls and provide a fast, accurate, and friendly experience for all customer inquiries. You will be responsible for handling all customer's concerns and making sure all customers needs are met. You will need to provide excellent service that will result in a one-call resolution.
Essential Responsibilities:
Provide information or guidance to rental car customers using a positive, empathetic, and professional approach
Use appropriate tools and resources to reach a complete and accurate resolution focusing on one-call resolution
Develop and maintain product, process, and technical knowledge related to services
Exhibit effective verbal and interpersonal communication skills tailored to the audience
Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance
Other duties as assigned
Qualifications:
High School Diploma or GED equivalent
1 year of customer service experience, inbound call center experience in a fast-paced environment is a plus
Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
Minimum of 30 words per minute typing skills
Strong interpersonal skills and ability to interact with varying personalities
Bi-lingual (Spanish) is a plus
Benefits (employee contribution):
Health insurance
Health savings account
Dental Insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Apply Now