Customer Service Communications Consultant - Remote
Job Summary:
We are seeking a highly skilled and experienced Customer Service Communications Consultant to join our team at Workwarp. As a key member of our communications team, you will play a pivotal role in enhancing the experience of front-line customer service teams and partner organizations. You will design and deliver effective communication strategies that keep teams informed and engaged, while also acting as a liaison between the front lines and executive leadership.
Key Responsibilities:
Design and develop digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners.
Collaborate with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar.
Build strong relationships across our partner senior leadership team to set our agents up for success in serving our customers.
Partner to develop our new customer service communications playbook.
Drive a thoughtful, engaging, and measurable content delivery approach to ensure messaging is received and acted upon.
Manage our communications scorecard and track impressions, engagement, and action by medium and channel.
Create and deliver compelling and well-supported executive communications.
Oversee our communication tools and act as the voice of the partner and agent.
Requirements:
Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
Preferred Qualifications:
Experience leading a team.
Experience in critical leadership skills such as planning, prioritization, communication, and project management.
What We Offer:
Competitive salary.
Comprehensive benefits package, including 401(k), adoption assistance, health insurance, paid time off, parental leave, and tuition reimbursement.
Remote work opportunity.
Immediate openings available.
How to Apply:
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
Apply Now
We are seeking a highly skilled and experienced Customer Service Communications Consultant to join our team at Workwarp. As a key member of our communications team, you will play a pivotal role in enhancing the experience of front-line customer service teams and partner organizations. You will design and deliver effective communication strategies that keep teams informed and engaged, while also acting as a liaison between the front lines and executive leadership.
Key Responsibilities:
Design and develop digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners.
Collaborate with our creative agency, contact center partners, and back-office teams to build and oversee our governance approach and communication calendar.
Build strong relationships across our partner senior leadership team to set our agents up for success in serving our customers.
Partner to develop our new customer service communications playbook.
Drive a thoughtful, engaging, and measurable content delivery approach to ensure messaging is received and acted upon.
Manage our communications scorecard and track impressions, engagement, and action by medium and channel.
Create and deliver compelling and well-supported executive communications.
Oversee our communication tools and act as the voice of the partner and agent.
Requirements:
Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
Preferred Qualifications:
Experience leading a team.
Experience in critical leadership skills such as planning, prioritization, communication, and project management.
What We Offer:
Competitive salary.
Comprehensive benefits package, including 401(k), adoption assistance, health insurance, paid time off, parental leave, and tuition reimbursement.
Remote work opportunity.
Immediate openings available.
How to Apply:
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
Apply Now