Customer Service - Catering Concierge Portillo's

Portillo's is a restaurant chain looking for a Catering Concierge to enhance guest experiences through effective communication and service. The role involves managing catering orders and guest service requests while embodying the brand's values and ensuring guest satisfaction.ResponsibilitiesFollowing Portillo’s Off-Premises and Guest Services policies and procedures while assisting guests and team membersHelps guests feel like family insuring confidence in Portillo’sEmbraces training of new product offerings, process changes, and compliance related topicsTakes initiative to help guests and team members in the day to dayLooks at our current processes and makes suggestions for improvementsIncreases revenue by meeting catering call and guest services goalsCommunicating and listening to the questions and requests carefullyAsking appropriate follow up questions regarding the event and connecting with the guestSubtly takes control of the call, following the call flow and guiding the guest through the processQuickly and accurately responds to email, Salesforce and voicemail inquiriesAdd value and participation in Portillo’s sponsored functions and meetingsServes as a Brand ambassador for our brandAttends company sponsored meetings and events throughout the yearSkillsStrong communication skills, both written and oralAbility to thrive in a fast-paced environmentFollowing Portillo's Off-Premises and Guest Services policies and proceduresAbility to help guests feel like familyEmbraces training of new product offerings, process changes, and compliance related topicsTakes initiative to help guests and team membersAbility to look at current processes and make suggestions for improvementsIncreases revenue by meeting catering call and guest services goalsCommunicating and listening to questions and requests carefullyAsking appropriate follow up questions regarding the event and connecting with the guestAbility to subtly take control of the call, following the call flow and guiding the guest through the processQuickly and accurately responds to email, Salesforce and voicemail inquiriesAdd value and participation in Portillo's sponsored functions and meetingsServes as a Brand ambassador for our brandAttends company sponsored meetings and events throughout the yearBenefits401(k) matchingDental insuranceFlexible scheduleHealth insuranceOn-the-job trainingPaid time offReferral programVision insuranceWork from homeCompany OverviewHot dog! Since 1963, Portillo’s has been serving unrivaled Chicago street food in nostalgic themed restaurants. It was founded in 1963, and is headquartered in Addison, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.portillos.com.



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