Customer Service Associate (Virtual)

Prudential Financial is a global organization seeking a Customer Service Associate to handle inbound calls for their EWRS business. The role involves resolving customer requests, supporting service improvements, and ensuring efficient call handling in a virtual environment.ResponsibilitiesHandling inbound calls related to EWRS legacy Variable Annuity and Legacy SPIA productsProviding accurate information and guidance to customers and advisorsTaking ownership of call resolution and completing work at the point of call when possibleAssessing requests, confirming requirements, and setting clear expectations during callsAccurately documenting call details and actions taken in designated systemsApplying procedures and contractual provisions appropriatelySupporting the transition of work from a third party provider to an internal teamIdentifying inefficiencies and contributing ideas to improve call flows and processingParticipating in projects or initiatives to improve service quality and efficiencyOvertime may be required at times to meet service demandsSkillsStrong customer service experienceExcellent verbal communication and active listening skillsAbility to work in a fast paced, performance driven environmentProficiency with keyboard use and Windows based applicationsStrong organization, time management, and problem solving skillsAbility to work effectively both independently and as part of a teamComfortable handling incoming calls from customers and financial professionalsClear, professional, and confident in verbal communicationDetail oriented and able to manage multiple systems during live callsDependable, adaptable, and willing to learn legacy products and processesWilling to speak up and suggest improvements to call handling or workflowsCall center or phone based servicing experienceFinancial services or annuities experienceBenefitsMedical, dental, vision, life insurance, disability insurancePaid Time Off (PTO)Leave of absences, such as parental and military leave401(k) plan with company match (up to 4%)Company-funded pension planWellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needsWork/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career developmentEducation Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programsEmployee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of serviceCompany OverviewPrudential Financial specializes in the fields of investment management, life insurance, and retirement benefits. It is a sub-organization of Prudential Financial. It was founded in 1875, and is headquartered in Newark, New Jersey, USA, with a workforce of 10001+ employees. Its website is http://www.prudential.com.Company H1B SponsorshipPrudential Financial has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.



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