Customer Service Associate IV
Description:
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints.
A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
Investigating credit and debit requests and queries to issue credit/debit as necessary.
Answering technical queries from customers using online technical references and to offer alternatives using available resources.
Driving corrective actions and improvement projects that will raise customer satisfaction levels.
Requirements:
Typically requires 4 or more years of related work experience
Requires high school diploma
Completion of an AA degree or equivalent is preferred
Benefits:
A comprehensive benefits package including health insurance
401(k)
disability
life insurance
employee stock purchase plan
paid time off
voluntary benefits
Apply Now
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints.
A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
Investigating credit and debit requests and queries to issue credit/debit as necessary.
Answering technical queries from customers using online technical references and to offer alternatives using available resources.
Driving corrective actions and improvement projects that will raise customer satisfaction levels.
Requirements:
Typically requires 4 or more years of related work experience
Requires high school diploma
Completion of an AA degree or equivalent is preferred
Benefits:
A comprehensive benefits package including health insurance
401(k)
disability
life insurance
employee stock purchase plan
paid time off
voluntary benefits
Apply Now