Customer Service and Operations Analyst, Anti Money Laundering (Hiring Immediately)
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Join us as a Customer Service & Operations Analyst in Anti-Money Laundering
Working with a supportive and collaborative team, youll be helping us with anti-money laundering (AML) activities
Youll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
This role offers great career development opportunities with relevant training programmes and exposure for you and your work
Youll work from home some of the time, but youll also spend at least 2 days per week working from our Edinburgh office
## What youll do
Joining a specialist AML team, youll be working together to deliver the most
successful outcomes for the business and our customers. Youll respond to
customer queries and process, authorise and investigate transactions, while
accurately collecting all the information needed to do this on time and to a
high standard.
As you continue to develop in your role, youll support with... process training
and knowledge sharing across your team, working together towards success.
Day-to-day, youll be:
Accurately investigating your queries, raising with relevant parties, and escalating where needed
Making sure processing is performed accurately and within an agreed turn-around time
Monitoring and participating in initiatives that help improve our customer service, processes and procedures
Reviewing processing errors and customer complaints to help identify trends and training needs
Completing end to end Luxembourg periodic reviews for Institutional Banking clients with private equity structures
## The skills youll need
Youll already have knowledge and experience of working with AML processes and
procedures, alongside an awareness of up to date trends, policies and
regulations. Youll also be able to work accurately, to deadlines and with
high levels of attention to detail.
Well also be looking for you to demonstrate:
An understanding of the financial services industry and our customers
Knowledge of our products, processes and banking systems
Good written and spoken communication skills
Apply Now
Join us as a Customer Service & Operations Analyst in Anti-Money Laundering
Working with a supportive and collaborative team, youll be helping us with anti-money laundering (AML) activities
Youll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
This role offers great career development opportunities with relevant training programmes and exposure for you and your work
Youll work from home some of the time, but youll also spend at least 2 days per week working from our Edinburgh office
## What youll do
Joining a specialist AML team, youll be working together to deliver the most
successful outcomes for the business and our customers. Youll respond to
customer queries and process, authorise and investigate transactions, while
accurately collecting all the information needed to do this on time and to a
high standard.
As you continue to develop in your role, youll support with... process training
and knowledge sharing across your team, working together towards success.
Day-to-day, youll be:
Accurately investigating your queries, raising with relevant parties, and escalating where needed
Making sure processing is performed accurately and within an agreed turn-around time
Monitoring and participating in initiatives that help improve our customer service, processes and procedures
Reviewing processing errors and customer complaints to help identify trends and training needs
Completing end to end Luxembourg periodic reviews for Institutional Banking clients with private equity structures
## The skills youll need
Youll already have knowledge and experience of working with AML processes and
procedures, alongside an awareness of up to date trends, policies and
regulations. Youll also be able to work accurately, to deadlines and with
high levels of attention to detail.
Well also be looking for you to demonstrate:
An understanding of the financial services industry and our customers
Knowledge of our products, processes and banking systems
Good written and spoken communication skills
Apply Now