Customer Service and Collections Representative
Description
This position is based at our 2612 N Roan Street, Johnson City, TN 37601 location, and candidates must be able to report there. This hybrid role offers the opportunity to work both in-center and from home. As a member of our team, youll redefine customer service by creating meaningful connections with each customer, helping them stay connected to what matters most...
Company Culture and Environment
AT&T promotes a collaborative and dynamic work environment where employees are encouraged to help customers with a variety of needs while maintaining professionalism even in challenging situations. The culture emphasizes adaptability and dedication to excellent service.
Career Growth and Development Opportunities
Joining our team provides a pathway to expand your skills with training on the latest technology, devices, and a comprehensive lineup of products and services. Opportunities for cross-training in various service areas, such as collections, retention, and technical support, are available, enhancing your career trajectory.
Detailed Benefits and Perks
Beyond standard benefits, employees enjoy perks such as:
Paid training from home
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet, and phone services
Extensive employee wellness programs
Adoption reimbursement
Paid Parental Leave and Caregiver Leave
Additional sick leave beyond state requirements
Compensation and Benefits
Competitive hourly wage starting at $18.31 plus additional incentives
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Life and Accidental Death Insurance
Short-term and long-term Disability Benefits
Employee Assistance Programs (EAP)
Why you should apply for this position today
This role offers a unique chance to be the voice of AT&T while directly impacting customer experiences. You will gain valuable insights into the communications and technology industry and have access to a supportive work atmosphere.
Skills
Call center or customer service experience
Adaptability in a fast-paced environment
Strong communication and interpersonal skills
Negotiation skills for payment arrangements
Ability to maintain professionalism under stress
Responsibilities
Provide billing support and perform collections management
Process customer payments and negotiate payment arrangements
Address customer inquiries related to billing, credit, and service
Deliver excellent service across various customer interactions
Assist customers with technical and service inquiries
Qualifications
Previous experience in a call center or customer service role
Ability to work flexible hours, including evenings and weekends
High school diploma or equivalent preferred
Education Requirements
High school diploma or equivalent required
Experience Requirements
Previous customer service or call center experience preferred
Why work in Johnson City, TN
Johnson City offers a vibrant community with a low cost of living, friendly neighborhoods, and a rich history. Its outdoor recreational opportunities and access to regional amenities make it an attractive place to live and work
Apply Now
This position is based at our 2612 N Roan Street, Johnson City, TN 37601 location, and candidates must be able to report there. This hybrid role offers the opportunity to work both in-center and from home. As a member of our team, youll redefine customer service by creating meaningful connections with each customer, helping them stay connected to what matters most...
Company Culture and Environment
AT&T promotes a collaborative and dynamic work environment where employees are encouraged to help customers with a variety of needs while maintaining professionalism even in challenging situations. The culture emphasizes adaptability and dedication to excellent service.
Career Growth and Development Opportunities
Joining our team provides a pathway to expand your skills with training on the latest technology, devices, and a comprehensive lineup of products and services. Opportunities for cross-training in various service areas, such as collections, retention, and technical support, are available, enhancing your career trajectory.
Detailed Benefits and Perks
Beyond standard benefits, employees enjoy perks such as:
Paid training from home
Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, internet, and phone services
Extensive employee wellness programs
Adoption reimbursement
Paid Parental Leave and Caregiver Leave
Additional sick leave beyond state requirements
Compensation and Benefits
Competitive hourly wage starting at $18.31 plus additional incentives
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Life and Accidental Death Insurance
Short-term and long-term Disability Benefits
Employee Assistance Programs (EAP)
Why you should apply for this position today
This role offers a unique chance to be the voice of AT&T while directly impacting customer experiences. You will gain valuable insights into the communications and technology industry and have access to a supportive work atmosphere.
Skills
Call center or customer service experience
Adaptability in a fast-paced environment
Strong communication and interpersonal skills
Negotiation skills for payment arrangements
Ability to maintain professionalism under stress
Responsibilities
Provide billing support and perform collections management
Process customer payments and negotiate payment arrangements
Address customer inquiries related to billing, credit, and service
Deliver excellent service across various customer interactions
Assist customers with technical and service inquiries
Qualifications
Previous experience in a call center or customer service role
Ability to work flexible hours, including evenings and weekends
High school diploma or equivalent preferred
Education Requirements
High school diploma or equivalent required
Experience Requirements
Previous customer service or call center experience preferred
Why work in Johnson City, TN
Johnson City offers a vibrant community with a low cost of living, friendly neighborhoods, and a rich history. Its outdoor recreational opportunities and access to regional amenities make it an attractive place to live and work
Apply Now