Customer Service Analyst job at Dahl Consulting in Saint Paul, MN
Customer Service Analyst
St. Paul, MN 55144
Employment Type: Contract
Category: Administrative, Clerical & Customer Service
Job Number: 28907
Pay Rate: $21.00 - 22.00 per hour
Job Description
Title: Customer Service Analyst
Location: Remote
Job Type: Contract (12 months)
Compensation: $21.00 - 22.00 per hour
Industry: Medical Device
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About the Role
We are partnering with a global healthcare innovation leader to identify a Customer Service Analyst who will support customer operations within the U.S. market. This organization is known for advancing smarter and safer healthcare solutions by combining deep industry expertise with cutting-edge science, technology, and data. In this role, you will play a key part in resolving customer financial issues, strengthening customer relationships, and driving continuous process improvement within a highly collaborative, mission-driven environment.
Job Description
As a Customer Service Analyst, you will manage end-to-end customer issue resolution while analyzing customer payment behavior and account activity. This role requires strong analytical skills, customer-focused communication, and the ability to work independently across cross-functional teams to resolve delinquent accounts and improve operational efficiency.
Key responsibilities include:
Lead end-to-end customer issue resolution management and analysis for U.S. customer operations within an assigned business group.
Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and implement preventive action plans.
Partner with customers and internal stakeholders, including sales and business teams, to resolve delinquent accounts and improve customer outcomes.
Perform proactive collections activities on past-due accounts in accordance with established credit policies using phone, email, and written communication.
Conduct in-depth analysis of customer payment behavior and open accounts receivable items to develop effective resolution strategies.
Deliver clear, professional written and verbal communication to ensure a positive customer experience.
Build credibility and trust with customers and internal partners through timely, accurate issue resolution and detailed reporting.
Contribute to productivity gains and continuous process improvement initiatives.
Qualifications
Required
Bachelor’s degree (or higher) and a minimum of two (2) years of combined experience in finance, accounting, customer service, accounts receivable, accounts payable, or a related customer-facing role in a private, public, government, or military environment
Experience in accounts receivable, collections, customer service, or financial analysis
Knowledge of accounts receivable processes, customer payment behavior, and delinquency management
Ability to analyze financial data and identify root-cause issues
Strong written and verbal communication skills
Experience supporting continuous process improvement initiatives
Preferred
Direct experience in B2B collections
Experience with dispute management in an accounts receivable or credit environment
Knowledge of financial statement analysis, credit principles, negotiation, and financial counseling
Advanced proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, and Power BI
Strong organizational, analytical, and interpersonal skills
Demonstrated initiative in process improvement and change management efforts
Experience leading or participating in Lean Sigma projects, cross-functional teams, or similar continuous improvement initiatives
Apply Now
Apply Now
St. Paul, MN 55144
Employment Type: Contract
Category: Administrative, Clerical & Customer Service
Job Number: 28907
Pay Rate: $21.00 - 22.00 per hour
Job Description
Title: Customer Service Analyst
Location: Remote
Job Type: Contract (12 months)
Compensation: $21.00 - 22.00 per hour
Industry: Medical Device
---
About the Role
We are partnering with a global healthcare innovation leader to identify a Customer Service Analyst who will support customer operations within the U.S. market. This organization is known for advancing smarter and safer healthcare solutions by combining deep industry expertise with cutting-edge science, technology, and data. In this role, you will play a key part in resolving customer financial issues, strengthening customer relationships, and driving continuous process improvement within a highly collaborative, mission-driven environment.
Job Description
As a Customer Service Analyst, you will manage end-to-end customer issue resolution while analyzing customer payment behavior and account activity. This role requires strong analytical skills, customer-focused communication, and the ability to work independently across cross-functional teams to resolve delinquent accounts and improve operational efficiency.
Key responsibilities include:
Lead end-to-end customer issue resolution management and analysis for U.S. customer operations within an assigned business group.
Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and implement preventive action plans.
Partner with customers and internal stakeholders, including sales and business teams, to resolve delinquent accounts and improve customer outcomes.
Perform proactive collections activities on past-due accounts in accordance with established credit policies using phone, email, and written communication.
Conduct in-depth analysis of customer payment behavior and open accounts receivable items to develop effective resolution strategies.
Deliver clear, professional written and verbal communication to ensure a positive customer experience.
Build credibility and trust with customers and internal partners through timely, accurate issue resolution and detailed reporting.
Contribute to productivity gains and continuous process improvement initiatives.
Qualifications
Required
Bachelor’s degree (or higher) and a minimum of two (2) years of combined experience in finance, accounting, customer service, accounts receivable, accounts payable, or a related customer-facing role in a private, public, government, or military environment
Experience in accounts receivable, collections, customer service, or financial analysis
Knowledge of accounts receivable processes, customer payment behavior, and delinquency management
Ability to analyze financial data and identify root-cause issues
Strong written and verbal communication skills
Experience supporting continuous process improvement initiatives
Preferred
Direct experience in B2B collections
Experience with dispute management in an accounts receivable or credit environment
Knowledge of financial statement analysis, credit principles, negotiation, and financial counseling
Advanced proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, and Power BI
Strong organizational, analytical, and interpersonal skills
Demonstrated initiative in process improvement and change management efforts
Experience leading or participating in Lean Sigma projects, cross-functional teams, or similar continuous improvement initiatives
Apply Now
Apply Now