Customer Service Agent I

Watchpoint Logistics, Inc. is a company dedicated to delivering exceptional customer service in the logistics and transportation industry. They are seeking a Customer Service Agent I to build customer relationships, manage process execution, and ensure efficient freight movement for existing customers.ResponsibilitiesAssist in transportation arrangements determining efficient routing methodsBuild and develop relationships with customers to ensure continued partnershipUtilizes their customer service knowledge and experience to proactively update the customer and address questions regarding the status of their shipmentsRespond to customers with a sense of urgency to provide an excellent customer experienceRecognize opportunities to provide greater service for our customers and works with internal resources to take action to promote Watchpoint’s valueLeverage Watchpoint’s internal technology platforms to generate reports for presentation to our customersNavigates CRM and HRIS to locate facility addresses, contact details and organization charts in order to route the customer or vendor to the proper CSR or departmentSkillsBasic use of computer systems and applications (e.g. MS Office, TMS) as trained/requiredShows up on time, follows instructions, acknowledges and corrects mistakesMeets the needs of customers through positive interactionsAble to communicate effectively and collaborate with team members to achieve common goalsAble to receive work instruction in both written and oral formats. Written and verbal communication is completed in a clear and organized mannerSeeks and incorporates feedback. Uses good judgment and solves problems within assigned scope of responsibilityDemonstrates accuracy, thoroughness, and efficiency; is detail oriented and conducts work with minimal errors. Meets productivity goals set by managementHigh school diploma and minimum 1 year of experience in a customer service roleBenefitsMedical, Dental, and Vision InsuranceLife Insurance401k + 4% Company MatchVacation, Sick Pay + HolidaysEmployee Assistance ProgramMonthly Team LunchesWellness ProgramCompany OverviewWatchpoint Logistics provides partners with innovative and data-driven investigative solutions that provide insight and analytics. It was founded in 1988, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.watchpointlogistics.com/.



Apply To This Job