Customer Service Agent - Finnish and English (Work from Home ...
Through research, development, and partnership, our client produces hygiene and healthcare products that people love worldwide and have trusted for generations. As well as this, they are well-known for their commitment to making a meaningful impact on society and the environment through their sustainability efforts.
We Care:Passionate about Customer Support, with a drive to achieve and exceed... targets to achieve a high-quality level of consumer service.
We're Curious:Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together:Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you'll be doing?
Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
Delivering exceptional, client-centered resolutions in a timely manner
Offering an omnichannel service to our consumers via telephone, email, chat and social media
Developing a sound understanding of the products and services offered by our client
Embracing our company values and acting as a brand ambassador.
Requirements
What are we looking for?
Fluent level of Finnish with exceptional grammar and spelling skills
High level of English (Both written and spoken)
A genuine passion for delivering outstanding customer service
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
Professional outlook and proactive approach to problem-solving
Benefits
What do we offer?
Start date: 2nd of April, 2024
Contract: Permanent (1-month probation)
Part-Time: (20 hours/week)
Working days/hours: Monday to Friday - 11:00 am to 15:00 pm
Salary: 8,993.72 gross per year
Bonus: Additional incentives for top performers
Holidays: 24 days holiday per year
Paid bank holidays + 1 extra day in lieu
Work From Home
Training: 2 weeks / Monday to Friday / full-time / from the office
Other Benefits
Best-in-class people engagement activities and programs.
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Employee Assistance Program - Free, confidential, and impartial guidance and support.
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
Option to sign-up for Discounted Private Health Insurance.
Referral Program: Bring a Friend and get a Referral bonus
Access to LinkedIn specialised training & courses
Who We Are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
100% Remote
Apply Now
We Care:Passionate about Customer Support, with a drive to achieve and exceed... targets to achieve a high-quality level of consumer service.
We're Curious:Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together:Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you'll be doing?
Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
Delivering exceptional, client-centered resolutions in a timely manner
Offering an omnichannel service to our consumers via telephone, email, chat and social media
Developing a sound understanding of the products and services offered by our client
Embracing our company values and acting as a brand ambassador.
Requirements
What are we looking for?
Fluent level of Finnish with exceptional grammar and spelling skills
High level of English (Both written and spoken)
A genuine passion for delivering outstanding customer service
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
Professional outlook and proactive approach to problem-solving
Benefits
What do we offer?
Start date: 2nd of April, 2024
Contract: Permanent (1-month probation)
Part-Time: (20 hours/week)
Working days/hours: Monday to Friday - 11:00 am to 15:00 pm
Salary: 8,993.72 gross per year
Bonus: Additional incentives for top performers
Holidays: 24 days holiday per year
Paid bank holidays + 1 extra day in lieu
Work From Home
Training: 2 weeks / Monday to Friday / full-time / from the office
Other Benefits
Best-in-class people engagement activities and programs.
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Employee Assistance Program - Free, confidential, and impartial guidance and support.
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
Option to sign-up for Discounted Private Health Insurance.
Referral Program: Bring a Friend and get a Referral bonus
Access to LinkedIn specialised training & courses
Who We Are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
100% Remote
Apply Now