Customer Service Advocate (UHC West) - San Antonio, TX
About the position
Responsibilities
• Respond to and resolve customer service inquiries and issues on the first call by identifying the topic and type of assistance needed.
• Guide and educate customers about consumer-driven health care topics to help them select the best benefit plan options.
• Initiate proactive outreach to members, including welcoming new members and addressing gaps in care.
• Contact care providers on behalf of customers to assist with appointment scheduling or connections with specialists.
• Assist customers in navigating myuhc.com and other UnitedHealth Group websites.
Requirements
• High School Diploma / GED or equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of customer service experience.
• Ability to work the hours of 11:35 am - 8:05 pm CST from Monday - Friday, including occasional overtime.
Nice-to-haves
• Sales or account management experience.
• Experience in a health care or insurance environment, including familiarity with medical terminology and health plan documents.
• Background in social work, behavioral health, disease prevention, or health promotion.
Benefits
• Flexible work from home and office arrangement.
• Comprehensive training program for new employees.
• Opportunities for performance recognition and rewards.
• Support for professional development and career growth.
Apply Now
Apply Now
Responsibilities
• Respond to and resolve customer service inquiries and issues on the first call by identifying the topic and type of assistance needed.
• Guide and educate customers about consumer-driven health care topics to help them select the best benefit plan options.
• Initiate proactive outreach to members, including welcoming new members and addressing gaps in care.
• Contact care providers on behalf of customers to assist with appointment scheduling or connections with specialists.
• Assist customers in navigating myuhc.com and other UnitedHealth Group websites.
Requirements
• High School Diploma / GED or equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of customer service experience.
• Ability to work the hours of 11:35 am - 8:05 pm CST from Monday - Friday, including occasional overtime.
Nice-to-haves
• Sales or account management experience.
• Experience in a health care or insurance environment, including familiarity with medical terminology and health plan documents.
• Background in social work, behavioral health, disease prevention, or health promotion.
Benefits
• Flexible work from home and office arrangement.
• Comprehensive training program for new employees.
• Opportunities for performance recognition and rewards.
• Support for professional development and career growth.
Apply Now
Apply Now